Resident Assistant

Resident AssistantResident Assistant$19.00-19.50/hour~New starting rate of pay!Part-Time with Benefits and Casual Openings Available.Hiring ImmediatelyEthel T. Chamberlain Women's ResidenceThe Salvation Army, Syracuse Area ServicesDo you thrive on being an integral part of improving the quality of life of others? Have you considered joining the field of Human Services? The Women's Shelter has created new positions due to the growing need to provide emergency shelter to Women.Are you ready to use your customer service and conflict resolution skills? We encourage you to consider applying to The Salvation Army family as a Resident Assistant for the Ethel T. Chamberlain Women's Residence.Position Details: We have current openings starting at $19.00/hour for Part-Time and Casual as needed RA's.Part-time employees have access to benefits for paid time off, vacation, paid holiday's and sick time.Casual employees have the opportunity to pick up shifts that best meet their scheduling needs.Position Overview: As an Resident Assistant at the Shelter you will put your customer service skills to use by being responsible for the supervision of residents and the general management of the program. You will insure a safe, secure, comfortable and supportive environment for the residents. As a Women's Emergency Shelter RA you will utilize your creative and leadership skills by coaching residents on program policies and rules as well as potential consequences for violation of program rules. There may be times where you are helping a resident with basic needs such as laundry, housekeeping and general clean-up and then there could be a time where conflict resolution, crisis intervention and supportive counseling is needed. What it comes down to is our Women's Emergency Shelter is here to help people who are in need! Be a part of something great in your career, apply today to be a Resident Assistant today!We here at The Salvation Army offer a comprehensive and unique health benefit offering for our employee depending on their status of Part-time or Full-time:Loan Forgiveness ProgramMedical Insurance/low Employee contributionVision Insurance & Dental Insurance with Braces Ryder13 Paid HolidaysPaid Time Off: Vacation, Personal & SickFREE downtown parking on the premisesOn-Site Day Care Services at a discounted weekly rateTuition Remittance program after 6 months of employmentBereavement CounselingFree Will Preparation Service by an AttorneyChristmas BonusEmployee Assistance Program (EAP)LiveHealth On-line 24/7Insurance Plans: Short-term disability, Long-term disability, Voluntary Life & SupplementalResponsibilitiesResident Assistant Responsibilities:Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff. Provide conflict resolution, crisis intervention and supportive counseling as needed.Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff. Provide supplies to meet immediate basic needs.Promote activities to increase competence with activities of daily living and independent living skills. Assist Case Managers in working with residents on their goal plans.Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.Complete shift specific support services.Maintain communication shift-to-shift in staff journal.Answer telephone and respond to inquiries. Provide resources and referrals for 24 hour crisis line. Communicate any needs (maintenance or repairs) in the communication journal. Any urgent safety concerns are to be addressed immediately.Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions. Maintain certifications.Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.QualificationsQualified Applicants:High School diploma or GED requiredUp to Two years of experience internship/working in human services.Associated degree with one year of experience preferred.Prior experience working with individuals experiencing homelessness is preferred.Knowledge of social service resources in the local community is a plus.Experience working in office environment.Clerical skills to include: phone etiquette, filing, computer skills required, ability to manage several tasks and projectsEqual Opportunity Employer: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.