Sr. Operations Manager

Sr. Operations Manager

Job Title: Sr. Operations Manager Location: South San Francisco, CA Work Schedule: Hybrid - (Three days on-site, two days remote; team anchor days to be determined) Monday through Friday. Standard 8-hour shift Pay Rate: $48 per hour

About the Role

We are seeking a strategic and results-oriented Sr. Operations Manager to join our Chief Marketing Office (CMO). In this highly visible and impactful role, you will lead operational strategy and execution for two key teams: Access & Account Marketing (AAM) and Population Health (PH). Your leadership will be crucial in driving operational excellence, optimizing team effectiveness, and ensuring seamless collaboration among internal and external partners.

Key Responsibilities

• Drive Operational Excellence: Lead planning, process improvement, and operational efficiency initiatives to support AAM and PH teams.
• Strategic Partnership: Serve as a critical liaison across CMO, AAM, and PH, orchestrating seamless communication, resource alignment, and workflow optimization.
• Vendor & Stakeholder Management: Build and manage relationships with internal teams and external partners to ensure high-quality, timely, and cost-effective outcomes.
• Continuous Improvement: Proactively identify and implement process enhancements that elevate team performance and customer experience.
• Project Leadership: Oversee the execution of key projects and initiatives, tracking progress and ensuring alignment to strategic objectives.

AAM Team Support (50%)

• Act as operational SME for (Sr. Marketing Directors) across:
  • Activation: Support OCAN network execution and operationalize activation efforts.
  • Strategic Communications: Ensure alignment and execution of CE Communication Strategy within AAM.
  • Strategic Oversight: Advance AAM strategy, drive priorities, and lead the scaling of Customer Engagement best practices.
  • Business Operations: Manage budgets, provide performance metrics, execute dashboards, and partner for resource roll-outs.
• Collaborate with the Senior Administrative Business Partner on strategic and tactical operations.

Population Health Team Support (50%)

• Act as operational SME for our Sr. Director.
• Project Planning & Execution: Lead comprehensive project planning and milestone tracking for population health initiatives.
• Reporting: Generate and analyze usage reports to measure engagement with creative materials and marketing assets.
• Asset Management: Oversee Veeva and GOLF asset management, ensuring proper storage and accessibility of approved materials.

Qualifications

• Bachelor's Degree required; 57 years of relevant experience in marketing, operations, vendor management, or project management.
• Demonstrated success managing complex projects and operational initiatives.

Core Capabilities

• Strategic & Executional Agility: Ability to synthesize data and insights into actionable strategies; excels in shifting priorities and complex environments.
• Operational Excellence: Skilled in developing scalable tools, processes, and methodologies to support high-level performance and operational efficiency.
• Communication & Executive Presence: Exceptional written and verbal communicator with the ability to distill complexity for varied audiences; known for clarity, influence, and professionalism.
• Cross-Functional Leadership: Adept at inspiring and aligning teams in a matrixed organization, building consensus among senior and cross-functional stakeholders.
• Collaboration & Relationship Building: Proven collaborator who fosters trust, transparency, and teamwork.
• Adaptability & Learning Agility: Highly resilient and tech-savvy, able to adapt to new tools and initiatives quickly (including Veeva, GOLF, and other digital platforms).

Preferred Qualifications

• Knowledge of marketing structures, processes, and best practices.
• Experience in pharmaceutical, biotechnology, or related industries.
• Familiarity with Agile methodologies, AI tools, and modern work practices.