Sales Operations Associate

Sales Operations AssociateIt's more than just water. It's FIJI Water. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water®. Sold in more than 60 countries. FIJI Water is known for its iconic square bottle and unique mineral profile.Our FIJI Water team has an exciting opportunity for a Sales Operations Associate to join our growing organization. The Sales Operations team plays a critical role in setting our sales team up for success by delivering insights, reporting, and essential operational support. In this role, you will partner closely with Retail and On-Premise Account Owners to provide customized support for each account. The position is highly financial, data driven, and requires strong relationship management skills.This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.Job DescriptionFull lifecycle management of promotional plans in our trade promotion management system (TPM)Regular status and activity calls with Sales Account ExecutivesPromotional plan entry, rework, and editsValidate volume forecast adjustmentsPricing discrepanciesDeduction and invoice resolutionManage customer portal requirements including:Customer portal entry and deal managementComplete and submit sales administration forms including new item forms, cost change forms, and morePromotional contractsCreate and communicate promotional sell sheetsMaintain comprehensive Standard Operating Procedures for assigned regions and customersPartner with sales, FP&A, and accounting to support, train on, and optimize our TPM platformOversee promotional spending activity by working with internal and external partiesInvestigate customer deductions and resolve short/outstanding customer paymentsProvide support to Sales Account Executives on key account updates and strategic changes during business unit sales planning meetings.Maintain organized archive of all work and manage applicable supporting documentation in company shared drives and customer portalsIdentify tactical sales administration implications for changing business conditions and rapidly execute solutionsAttend up to 5 sales/team meetings per year (minimal overnight travel required)Qualifications2-3 years of experience in sales operations or account management preferredProficiency with Microsoft ExcelAbility to cultivate critical relationships and perform in a fast-paced, cross-functional environmentA highly detailed individual with a critical eye for accuracyExperience with clear verbal and written communication to efficiently share informationAn inquisitive problem solver and creative thinker who is comfortable utilizing analytical and quantitative skillsA collaborative individual that feels comfortable working with a team but has the ability to work independently with strong time management and organization skillsExperience with DemandTec a plusExperience with VIP/iDig a plusStrong appreciation for The Wonderful Company values and culture, especially related to health and wellnessAdditional InformationThriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:24/7 online physician consultationsVirtual mental health resourcesLife coachingEngaging employee community groupsCash rewards for healthy habits and fitness reimbursementsLibrary of on-demand fitness videosCareer Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California's Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE's "100 Companies That Care" list and was named one of Fortune magazine's 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.