Field Install Lead - LeafFilter

Job Description

Job Description

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.  

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. 

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:  

Industry-best compensation packages | Competitive health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | Childcare assistance | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

Position Summary: The Field Installation Lead is responsible for assisting with daily LeafFilter installation. Completing the successful completion of full onsite customer installations as well as product sizing, adjustments, and customizing using provided equipment in varying field conditions. May include real-time problem-solving with challenging installations in varying field conditions and interacting with customers.

Essential Duties and Responsibilities:

• Ensure jobs are installed daily to improve location attainment and effectiveness.
• Work with teams of LeafFilter employees and/or subcontractors to complete installations of gutter protection products.
• Communicate with local office leadership daily and as needed on job progress, service issues, completion status, etc.
• Maintain organized job documents for both the customer and office administrative purposes.
• Provide quality installation services by following established installation training processes.
• Provide excellent customer service experience while on job site.
• Train and provide guidance to technician staff members to improve quality, efficiency, and safety of installations.
• Follow established job site safety rules, PPE policies, OSHA guidelines and company safety policies and procedures.
• Solve onsite installation challenges through product measuring, adjustments, and customizations including use of basic hand tools and battery-operated tools.
• Travel as needed locally, regionally, and nationally to complete assigned gutter protection installations at customer location(s).
• Must hold active and valid driver’s license and be able to operate a box truck or sprinter van in accordance with company ‘Rules of the Road’ program.
• May be required to operate company provided equipment and tools for use in performing job duties.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

• High school diploma or equivalent.
• 3+ years of successful experience in home construction, remodeling, and/or gutter installation.
• Demonstrated superior quality and attention to detail in all facets of the installation process.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality.
• Hold oneself accountable and responsible while being self-driven in accomplishing goals.
• Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
• Must hold a valid driver’s license and be able to operate a box truck or sprinter van safely.
• Must be comfortable ascending and descending ladders of varying heights to perform services.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

• Prior experience in gutter and/or gutter protection system installation, repair, or inspection.

Travel Requirements:

• More than 50% domestic travel required.

Overtime/Additional Hours Requirements:

• May be requested to work overtime on evenings and weekends dependent on business need.

Physical Requirements:

• Field office/manufacturing/construction environment.
• Performs work outside in varying temperatures and climates.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).