Residential Case Manager (3749)

Job Details Location: Seattle, WA 98122 Salary Range: $30.00 - $36.47 hourly At Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued. Benefits Company‑paid medical, dental, vision, and disability insurance A 403B retirement plan with employer match Continuing education credit A personal unlimited Orca Card Employee assistance program with financial, mental, and legal assistance Schedule: Sunday‑Wednesday 6:00am‑4:00pm (Full‑Time, 40 hours/week) Responsibilities Serve as Primary Case Manager for assigned caseload, including advocating for and coordinating resident needs and services; ensuring Service Plans, Crisis Plans, Continuing Stay Reviews, and other documentation are completed on time and kept up‑to‑date; providing consistent contacts and skills training to work towards goals Coordinate with relevant internal and external departments to coordinate resident referrals, ensure timely intake into program, and review individualized plans Collaborate with care team to ensure all residents access needed treatment, support, case management, and appointments, including transportation to external providers Ensure all interactions represent the five principles of trauma‑informed care, including safety, choice, trustworthiness, collaboration, and empowerment Supervise medication windows to ensure the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training Actively participate in Shift Change meetings and complete associated documentation Complete daily documentation in electronic medical record on resident interactions, medications dispensed when assigned, and other required documentation, ensuring an interaction or observation and subsequent documentation are completed for all residents across the team Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc. Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency Participate in discharge planning and written summaries of treatment as needed for client referral and releases of information Assist with and support on‑site cleaning, including skills training with residents to maintain personal and community spaces, laundry, and preparation for regular pest treatments Provide immediate crisis intervention and resolution as needed Always maintain resident and staff confidentiality Additional Responsibilities Completing assigned work related to maintaining and adhering to licensing responsibilities, such as Washington Department of Social and Health Services (DSHS) and Department of Health (DOH), as assigned by supervisor Providing skills training and assistance to residents in Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) per their service plan and individual needs, such as assistance in hygiene needs, feeding, personal hygiene, cleaning, finances, transportation, etc.; includes preparing resident meals when cook is not on duty and per menu Learning and executing skills and techniques promoted in the State of Washington mandated training, Fundamentals of Caregiving Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs Maintaining, and documenting in, resident charts, activity logs, meal charts, etc., following agency, county, state, and federal guidelines Facilitating regular group and individual activities, encounters, and specialized resident events, such as outings and holiday gatherings Assisting in admission and discharge planning per supervisor direction Participating in fire drills, resident orientation, chores, and resident room maintenance during resident move‑in and move‑out Monitoring and managing facility milieu for visitors, television time, and quiet times Attending all scheduled meetings and supervisions Staying awake on all shifts Performing other duties as assigned Basic Qualifications Apply for Agency Affiliated Counselor credential with Washington Department of Health within 30 days of hire, if not otherwise licensed, and obtain and maintain registration and/or licensure Successfully pass criminal background check before hire date Complete all Assisted Living Facility Training requirements per DSHS: complete fingerprinting requirements within 14 days of hire, obtain/maintain current Food Workers Card within 14 days of hire, obtain/maintain valid First Aid/CPR card or certificate within 30 days of hire, complete 75‑Hour Long‑Term Care Worker Basic Training plus Mental Health and Substance Use Disorder specialty training within 120 days of hire, obtain Home Care Aide certification within 200 days of hire, complete 12 hours of continuing education annually Complete Tuberculosis (TB) test within first 2 weeks of hire with acceptable results Hold a valid license for 1 year with clean driving record to use agency vehicles Have legible handwriting and ability to do simple mathematics Able to navigate and comprehend charts in electronic medical record Able to work independently and within a team Able to communicate information and ideas so others will understand. Able to exchange accurate information in these situations. Able to perform duties outlined above within reasonable accommodation Preferred Qualifications Prior experience with mental health population Bachelor’s degree in social sciences or related field #J-18808-Ljbffr Community House Mental Health Agency