Senior Director- Chief of Staff

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

The Senior Director, Chief of Staff is responsible for supporting the Accelerate and Growth Team (CRO) by driving clarity, alignment and execution. This role provides enables better decision making, identification of key focus areas, and progress tracking of top initiatives aligned with regional, functional, and corporate objectives as outlined in the 3-Year Operating Plan.

The Main Responsibilities

• Serve as Chief of Staff, managing:

• Rhythm of business: develop and manage operating cadences across the organization

• Leadership planning: design and facilitate workshops, offsites, and strategic sessions

• Confidentiality: uphold discretion across sensitive initiatives and communications and surge needs

• Recognition and culture: drive employee engagement and recognition programs

• Executive communications: shape messaging and engagement strategies across leadership, build and manage executive communications concepts in partnership with the Corporate communications team

• Develop and refine the management system to ensure visibility and accountability across business objectives, including financial and operational leading indicators

• Serve as a critical adviser to leadership, helping progress key objectives and solve challenges across the enterprise

• Design instrumentation to assess performance against targets, refine strategic vision, and identify improvement opportunities

• Operate as a member of the management team, contributing to short- and long-term planning to meet annual goals

• Plan, organize, and execute externally focused business strategies using programs and processes that optimize performance

• Create executive-level messaging and presentations, representing leadership priorities across the Lumen organization, including:

• Storyline design and executive messaging

• Workback plans and stakeholder alignment

• Presentation creation for Board of Directors, earnings calls, and enterprise-wide engagements

• Provide oversight and create linkages for cross-functional initiatives, ensuring alignment and momentum across the senior leadership team

• Other duties as assigned

What We Look For in a Candidate

• Bachelors' degree in Business, Operations, or related field

• 15+ years of related experience 10+ years management experience, including in a commercial organization

• Recognizable as a leader by possessing outstanding communication and interpersonal skills

• Ability to quickly establish credibility and rapport with a broad set of executives and constituencies

• Strong results orientation with demonstrated track record of success

• Strong presentation and negotiation skills

• Ability to work in a fast paced and independent environment

• Ability to build and sustain high performing teams

• Experience in liaising with multiple operational contacts at executive and senior management levels

• High degree of adaptability

• Strong Excel, quantitative, and technical skills

• Experience working for publicly held, US owned, global corporation

• Ability to support multiple locations

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI

$192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (

Bonus Structure

#LI-Remote

Requisition #: 342009

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.