Customer Service Specialist

Overview Hi-Tech Packaging is a protective packaging manufacturer and distributor serving a wide range of industrial customers. We pride ourselves on responsiveness, accuracy, and building long-term customer relationships. Position Customer Service Specialist (Packaging) — Stratford, CT (On-site) Company: Hi-Tech Packaging Inc. Location: Stratford, CT (On-site) Job Type: Full-time Position Summary The Customer Service Specialist is a key front-line role responsible for customer communication, accurate order entry, and coordinating product purchasing to support customer demand. This position also includes day-to-day management of key customer accounts—ensuring requests are handled quickly, orders are executed accurately, and issues are resolved with a high level of professionalism. Key Responsibilities Customer Communication & Support Serve as a primary point of contact for customers via phone/email. Provide pricing, lead times, order status updates, and general support. Resolve order issues (shortages, backorders, returns, shipping questions) and communicate clearly with customers. Order Entry & Coordination Accurately enter sales orders, change orders, and credits in the company system (QuickBooks or similar). Verify order details (items, quantities, pricing, ship-to, delivery requirements). Coordinate internally with warehouse and production teams to ensure orders ship correctly and on time. Product Ordering & Purchasing Support Create and submit purchase orders for stocked and non-stocked items as needed. Communicate with vendors on availability, lead times, and shipment tracking. Monitor open POs and backorders and proactively update customers and internal stakeholders. Key Customer / Account Management Support assigned key accounts with consistent communication and proactive follow-up. Track recurring needs, customer preferences, and service requirements. Identify opportunities to improve service levels (consolidated shipments, inventory planning, reorder reminders, etc.). Qualifications 3–5 years of customer service / inside sales / order management experience (B2B preferred). Some college required (Associate’s degree or higher preferred). Experience with order entry systems (QuickBooks, ERP, or similar). Strong attention to detail and ability to manage multiple priorities. Clear written and verbal communication skills. Comfortable working in a fast-paced environment and collaborating across departments. Proficiency with Microsoft Office/Google Workspace (email, spreadsheets, documents). Preferred (Nice to Have) Experience in packaging, manufacturing, distribution, or industrial products. Purchasing or vendor coordination experience. Key account support experience (managing recurring customer needs). What Success Looks Like Orders entered accurately and on time. Customers receive fast, clear updates—especially when something changes. Purchasing needs are handled proactively to prevent shortages and delays. Key accounts feel supported, valued, and “in the loop.” #J-18808-Ljbffr Hi Tech Packaging, Inc.