Office Administrator

Job Description Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 16 consecutive years. Leland Management is seeking a full-time Office Administrator for an onsite 55+ community in Leesburg. The position is full-time with competitive pay and excellent benefits. Job Scope The administrative Assistant reports to the General Manager and is responsible for leading the day‑to‑day operations of the HOA Office. This involves ensuring a safe, clean, and welcoming environment for residents and community volunteers. This position acts as the front‑line customer service agent for the Management Team, fielding most initial inquiries by phone, walk‑in, email, or other correspondence. Areas of Responsibility Provide friendly and efficient customer service to all inquiries, including, but not limited to, general inquiries, new tenant and owner orientation, architectural review applications, and assessment payments. Responsible for all office filing systems. Track and update community work orders. Accept ARC applications from residents and review to ensure all necessary documentation is included. Forward completed ARC applications to the architectural review committee in a timely fashion for final review. Assist with managing the RV Storage Lots. Work with the RSO team with resident support, copies, faxes, creating work orders for residents through Caliber software, and responsible for maintaining the Architectural Review Committee Program. Prepare material for all Board meetings (i.e. board packages and posting agendas and meeting materials in common areas). Assist Community Association Manager in sending any communication to Residents. Keep current Board of Directors information such as email addresses and phone numbers. Special projects and other responsibilities as assigned by the Community Association Manager. Skills Proficient in MS Office Applications such as Word and Excel, among others. Caliber Software background is a plus. Experience at a large community association is preferred. Qualifications Must maintain a current Florida Driver’s License. Ability to operate and maintain professional demeanor in a fast‑paced work environment. High school diploma or equivalent; additional education or relevant certifications are a plus. Proficiency in English (spoken and written) is essential. Strong organizational skills with the ability to multitask and prioritize effectively. Excellent interpersonal and communication skills to engage with a diverse community. Computer proficiency, including Microsoft Office Suite and database management. Previous experience in a community‑oriented role or administrative position is preferred. Cultural sensitivity and empathy to work effectively with a diverse group of homeowners. #J-18808-Ljbffr