Senior Experience Designer (Service Design) - NC

Client: Financial Services

Team: TBA

Job Title: Experience Design Specialist 5 / Senior Experience Designer (Service Design)

Location: Charlotte, NC - Hybrid (3 days onsite / 2 remote)

Contract Length: 6mo

Pay Rate: $60 - $65

Top Requirements:

• Strong Figma expertise with experience delivering end-to-end design artifacts
• Experience in financial services (banking preferred) with customer experience design focus
• Strong experience in human-centered design / design thinking methodologies

Plusses:

• Experience with Agile delivery environments
• Ability to navigate ambiguity and drive design strategy independently
• Strong presentation skills and ability to simplify complex concepts
• Experience with service design and journey mapping
• Experience collaborating with cross-functional stakeholders and leadership

Job Summary:

In this contingent resource assignment, you may: Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across experience design, such as content design, design programs, design research and strategy, or product design. Consult on the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, and advanced analytical thinking. Provide expertise to client senior leadership on innovative experience design business solutions. Strategically engage with client personnel.

Day-to-Day Responsibilities:

• Design and deliver end-to-end customer experience solutions for digital products and applications
• Create wireframes, prototypes, user flows, site maps, and high-fidelity designs using Figma
• Apply human-centered design and design thinking methodologies to solve complex problems
• Develop customer journeys, task flows, and service design artifacts
• Lead and contribute to design strategy for complex, high-impact projects
• Collaborate with product, engineering, marketing, and business stakeholders
• Conduct research and testing to validate design solutions and improve user experience
• Translate business requirements into intuitive, user-friendly digital experiences
• Present design concepts and solutions to stakeholders and leadership
• Ensure alignment with best practices, design standards, and enterprise guidelines
• Iterate on designs based on feedback, usability testing, and evolving requirements
• Manage project timelines, deliverables, and quality assurance for design outputs
• Influence design decisions and help drive consensus across teams

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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