Window Service Technician

Job Description

Job Description

Please note this position is in Indianapolis!

Summary of Service Technician Position
The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.

Service Technician Responsibilities

• Inspects, repairs or adjusts Pella Windows and Doors in the field.
• Problem solves and diagnoses difficult issues in the field, identifying items that need attention or correction prior to project finalization.
• Replaces glass in windows or doors; Installs items such as window shades, blinds, screens, etc.
• Provides customers with helpful information on the care, operation and maintenance of their Pella products
• Generates and updates all service-related paperwork, collecting customer payment as required
• Conducts any necessary follow up service work or communication to bring resolution to an issue.
• Performs job site walk-throughs and completes necessary paperwork
• Identifies and orders parts over the phone or via fax through the SC Loads assigned service van with all necessary parts and equipment on a regular basis.
• Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
• Meets company safety requirements reporting issues to management.

Education

• High School Diploma or GED required.

Service Technician Qualifications

• Dependable work history
• Prior experience with power tools
• Excellent verbal and written English language skills
• Good customer service skills
• Occasional heavy lifting up to 100 pounds
• Valid driver license
• Experience using a smartphone and iPad
• Knowledge of general construction applications (window and door applications preferred)

Why Join Our Service Team?

• Top-Rated Branch: Work within one of the top Pella service branches in the country.
• Full Training: Receive thorough training in Pella products and warranty offerings.
• Dedicated Team: Join a small, committed team environment focused on collaboration and excellence.
• Growth: Opportunities to promote self-growth and advance within the company.

McComb Window & Door Co., Inc. is a family-owned business established in 1930. We are the central Indiana distributor for Pella window and door products – allowing us to sell, pre-finish, deliver and install high-quality, innovative Pella Window and Door products. McComb Window & Door Co., Inc. is well respected in the window and door industry and provides an extensive portfolio of products to meet customer needs. We are always looking for dedicated employees ready to contribute and be part of a collaborative and fulfilling working environment.

Company Description

McComb Window & Door Co., Inc. is a family-owned business established in 1930. We are the central Indiana distributor for Pella window and door products – allowing us to sell, pre-finish, deliver and install high-quality, innovative Pella Window and Door products. McComb Window & Door Co., Inc. is well respected in the window and door industry and provides an extensive portfolio of products to meet customer needs. We are always looking for dedicated employees ready to contribute and be part of a collaborative and fulfilling working environment.