Property Manager

Located in Phoenix, the Property Manager manages CapRock’s industrial assets or portfolios while ensuring optimal property performance and tenant satisfaction. This role maintains operational consistency, oversees maintenance and service contracts, and supports financial performance objectives. Working closely with senior leadership, the Property Manager develops core management and financial skills while providing exemplary customer service.

Essential Duties and Responsibilities:

· Understand the significant issues affecting a property’s performance and the respective tenant

lease responsibilities. Develop and implement operational plans and actions that will achieve or

surpass cash flow objectives and maximize the asset value while complying with established

company objectives.

· Coordinate and oversee vendor services and performance.

· Assist in financial tracking and expense control.

· Collaborate with internal departments to support leasing and accounting efforts.

· Supervise and develop Administrators and/or Assistant Property Managers.

· Maintain personal contact with tenants, vendors, and owner representatives to ensure tenant

satisfaction, resolving issues in a professional and timely manner, and oversee activities to

promote solid, reliable relationships with tenants, vendors, and the surrounding community.

· Ensure compliance with codes, regulations and governmental agency directives, including

environmental compliance.

· Evaluate service contract requirements and oversee tenant improvement projects, prepare

specifications, obtain/evaluate bids, negotiate and manage vendor contracts, and monitor vendor

performance through regular inspections.

· Respond to after-hours emergencies in person or by phone depending on the severity of the

situation.

· Lead in-house property management processes and technology solutions, including billing/rent

collection, vendor relations/management, work order processes, and Yardi setup and ongoing

maintenance.

· Manage all aspects of the tenant onboarding process and develop strong relationships with existing

and future tenants.

· Be physically present and visible on-site, frequently meet with tenants, and organize/attend any

owner-sponsored tenant social events.

· Identify and prioritize operational initiatives that can improve quality of operations and decrease

costs.

· Ensure effective budgeting of expenses and effective operations within budget, while providing

proper notification and explanation when circumstances result in variances.

· Manage property accounting and analysis and provide monthly and quarterly financials to

Accounting in accordance with applicable deadlines.

· Coordinate monthly operations reviews and respond to ad hoc internal and external requests.

· Provide regular updates to company leaders on all property management activities and forward-looking strategies to optimize operations.

What do you need to succeed?

• Bachelor’s degree in business, real estate, finance, or a related field preferred, or equivalent experience; real estate license preferred.
• 3-5 years of experience in commercial or industrial property management with demonstrated ability to manage properties with increasing responsibility.
• Strong working knowledge of commercial building operations and property management practices.
• Solid understanding of commercial leases, lease administration, and CAM reconciliations.
• Experience with financial operations including budgeting, monthly reporting, expense variance analysis, accruals, and AR and AP oversight.
• Strong financial and analytical skills, including proficiency in Excel-based reporting.
• Proficiency in Microsoft Office; experience with Yardi preferred.
• Strong verbal and written communication skills, with the ability to interact effectively with tenants, vendors, clients, and internal teams.
• Strong organizational and time management skills with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• High attention to detail and consistent follow-through.
• Ability to work independently, take initiative, and remain accountable for results.
• Team-oriented with a strong customer service mindset and the ability to collaborate effectively across stakeholders.
• Experience reviewing and interpreting commercial lease and contract language.

Who are we?  

CapRock is one of the leading industrial investors and developers in the Western United States. We specialize in acquiring middle-market value-add industrial properties, generally between $20M-$50M per acquisition, and large-scale Class A logistics developments in California, Arizona, and Nevada. Since 2009, we have acquired, developed, or have in our pipeline more than 20,000,000 square feet of industrial real estate.  

What do we do?  

Do you have a fun, fast-paced, creative, problem-solving, get-it-done mindset of an entrepreneur? Do you take pride in your work, striving for the highest levels of quality and excellence, but don’t take yourself too seriously? If so, you'll love being on our team. Our goal as a company is to provide our investors with institutional quality and an entrepreneurial spirit. That goal also applies to our finance and accounting team as we deliver high-quality reporting and analysis for investors, external counterparties, regulators, and management decision-making. Our team works with all internal groups as a business partner rather than a back-office function.  

What do we value?  

We take our values seriously. Do these values inspire you? If so, you’ll love working here:

• PEOPLE before projects
• Strive for EXCELLENCE
• FIDUCIARY responsibility is a sacred trust
• INTEGRITY always
• BLESSED to be a blessing
• Industrial real estate is a TEAM SPORT 
• NO is not an answer