VIP Service Associate - JFK John F. Kennedy Airport - Part Time

Job Location NY ST-JFK-New York JFK Building 14, West Wing - Suite 14 Jamaica, NY 11430, USA Salary and Hours $21.25 - $22.25 / hour Weekly hours average 25 hours. Availability must include weekends and holidays. Benefits Smarts Carte Inc. offers company paid sick time, matching 401k, overtime, and holiday overtime for part-time employees. Company Background Smarts Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world‑class venues to deliver convenient, reliable services used by millions of people each year. Job Overview BASIC JOB FUNCTION Provide personal service as the dedicated associate to meet and greet VIP guests, provide extra help with completing all airport procedures and aid passengers to reach their airport destination as quickly as possible. Develop and maintain relationships with terminal personnel and businesses to provide an exceptional guest experience. Key Responsibilities Meet and greet VIP guests and provide exceptional service, ensuring services are completed to guest satisfaction. Confirm and review reservations, services, and payment. Assist guests with airline & flight information including reading flight information display system (FIDS), airline tickets, and itineraries. Develop and maintain positive relationships with airport/terminal businesses and personnel. Represent the airport and Smarts Carte in a customer‑focused, professional manner. Perform additional duties as assigned. Skills Exceptional customer service to a diverse population Multitasking and prioritization to meet guest needs Excellent time management and resource management Strong communication and interpersonal skills Problem solving and flexibility in a dynamic environment Basic computer skills and use of reporting tools Experience Previous experience in a customer facing role, preferably in hospitality services Previous experience developing and maintaining business relationships Optional: Bilingual and/or multilingual Qualifications Ability to pass airport badging requirements Expert knowledge of JFK Airport, terminals, and surrounding area Intermediate computer skills, with the ability to use computer‑based reporting tools Enthusiastic, positive, poised, self‑motivated, and professional Fluent in English (speaking, reading, and writing) Education High School or better. Physical Requirements Walk and stand for the duration of shift. Licenses & Certifications Airport Badge Equal Opportunity This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr