Convention Services Manager

Convention Service Manager

The Convention Service Manager is a full-time, on-site role based at The Bethesdan Hotel. Responsible for the efficient and professional coordination of any assigned convention or meeting group.

• Builds and maintains strong client relationships.
• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates' work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.
• Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings.
• Plan and conduct pre and post convention meetings with clients and respective departments.
• Detail events to include all food & beverage, set up and audio visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel's needs.
• Document tracking of group activity. Access and input data into a computer system to generate account history reports.
• Communicate both verbally and in writing to provide clear direction to staff.

Competencies:

• Results-driven with strong business acumen
• Relationship-focused with excellent customer service skills
• Strategic thinker with proactive sales approach
• Strong organizational and time management abilities
• Collaborative team player with cross-functional partnership mindset
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications:

• Must have excellent communication skills, both oral and written
• Demonstrated proficiency in the Microsoft Office Suite at the intermediate level (Word, Excel, Outlook, and PowerPoint)
• Demonstrated ability to work independently with minimal supervision
• Demonstrated ability to effectively manage multiple projects in a fast-paced, deadline-driven environment
• Must have in-depth knowledge of hotel operations or a related field,
• Ability and willingness to work evenings, weekends, and occasional holidays as required.

Preferred Qualifications:

• Catering Experience preferred
• In-depth knowledge of food and beverage preparation, presentation, catering service, and cost.
• General knowledge of Hilton Tapestry helpful.

This role salary ranges from $55,000 to $65,000 and could make quarterly bonuses. Hilton experience is a plus, but not required.

• An exceptional and comprehensive benefit plan for you and eligible family members to include Health insurance, Dental insurance, Vision insurance, Flexible Spending Accounts, Life insurance, Short-Term & Long-Term Disability, Accident Insurance, Employee Assistance Program (EAP)
• Other voluntary benefits include Pet Insurance, Identify Theft Insurance, Travel Assistance
• Paid Vacation, Sick and Holidays
• 401K matching program
• Hotel discounts at Hilton Hotels globally and Crescent managed properties in North America for you & your family members
• Daily Team Member Meals
• Team Member Parking

Performance Standards:

• Customer Satisfaction:
• Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
• Work Habits:
• In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
• Safety & Security:
• The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities