Medical Support Assistant (Advanced)

Advanced Medical Support AssistantThe Advanced Medical Support Assistant (MSA) of Patient Care Service in an inpatient setting carries out a variety of supportive duties, working collaboratively with physicians, nurses, social workers, dietitians, and other medical center staff involved in patient care. The role requires a high level of proficiency with computerized data entry and information processing systems, as well as thorough knowledge of standard operating procedures, medical records processes, and medical terminology relevant to acute care wards, intensive care units, or Community Living Centers (CLCs). The Advanced MSA is a key member of an interdisciplinary coordinated care team model, like the patient aligned care team. In collaboration with physicians, nurses, pharmacists, dietitians, and ancillary service providers, the Advanced MSA assists in reviewing inpatient care activities and managing patient movements throughout the hospital stay, such as admissions, transfers, and discharges, to promote efficient patient flow. This position is responsible for maintaining clear and effective communication with patients, the interdisciplinary team, VA medical centers, and external agencies, which may include non-VA medical facilities, contract nursing homes, and patient families.The duties include but are not limited to:Serves as the unit clerk and receptionist for the inpatient unit, using FEHR to process patient movements such as admissions, transfers, and discharges, and enters required patient data, including provider information, diagnoses, and more.Participates in daily Interdisciplinary Team rounds (such as patient aligned care team huddles) for the assigned unit (Medical, Surgical, Psychiatric, or Community Living Center), helping to coordinate and plan patient care and movements during inpatient stays.Works closely with the On-Call Team, Nurse Manager, nursing staff, Nurse of the Day (NOD), and Administrative Officer of the Day (AOD) to facilitate patient movements occurring throughout the day.Schedules clinic appointments using the FEHR system for scheduling in open clinics, adhering to established business rules and mandatory outpatient scheduling training. Coordinates discharge appointments to support efficient patient flow and maintains Outpatient Scheduler certification.Reviews physician orders and immediately alerts nursing staff to STAT and emergent orders. Enters urgent lab, x-ray, or EKG orders as required during STAT situations. Maintains and audits patient medical records in alignment with established practices, and coordinates release of information when necessary.Arranges and coordinates outpatient clinic appointments to ensure timely care and avoid scheduling conflicts.May act as the primary timekeeper for nursing staff on assigned units.Handles all incoming calls and visitors appropriately, ensuring prompt relay of all messages.Manages patient information in strict compliance with the Privacy Act.Supports the orientation and on-the-job training of new staff.Work Schedule: 7:30am-4:00pm, Monday -Friday OR Day 12's 7:30am-7:30pmCompressed/Flexible: AvailableTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 000000Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized