Automotive Service Advisor

Job Description

Job Description

About Paul Campanella's Auto Centers

For decades, Paul Campanella's Auto Centers has been a trusted name in automotive service throughout the region. Our reputation has been built on doing what's right for our customers, investing in our employees, and delivering an experience that consistently exceeds expectations.

Role Overview:

The Automotive Service Advisor serves as the primary liaison between our customers and our service team. This role is responsible for delivering an exceptional customer experience by scheduling appointments, answering incoming calls, coordinating vehicle repairs, communicating recommendations, and ensuring every customer receives the highest level of care.

As the first point of contact for many customers, you'll represent the Paul Campanella's Auto Centers brand with professionalism, empathy, and integrity while helping drive the success of the business through outstanding service and relationship building.

Key Responsibilities:1. Customer Experience

• Deliver a warm, professional, and welcoming experience for every customer. Whether it is in person or over the phone.

• Build trust by listening carefully, understanding customer concerns, and providing honest, transparent communication.

• Ensure every customer interaction reflects our commitment to exceptional service.

2. Appointment Scheduling & Phone Support

• Answer incoming phone calls promptly and professionally.

• Schedule maintenance and repair appointments while maximizing shop efficiency.

• Convert customer inquiries into scheduled appointments by educating customers on our services and value.

• Follow up with customers regarding appointment confirmations and service recommendations when appropriate.

3. Service Coordination

• Accurately document customer concerns and vehicle symptoms.

• Partner with our technicians to review inspection results and repair recommendations.

• Prepare accurate repair estimates and clearly explain recommended services.

• Coordinate parts ordering and repair scheduling to ensure timely vehicle completion.

• Provide proactive updates throughout the repair process and manage customer expectations.

4. Operational Excellence

• Maintain accurate customer, vehicle, and repair records.

• Collaborate closely with technicians and teammates to keep daily operations running efficiently.

• Resolve customer concerns quickly and professionally while maintaining a positive experience.

• Continuously expand your product knowledge through ongoing training and professional development.

Required Qualifications:

• Excellent communication and customer service skills.

• Strong organizational skills with the ability to prioritize multiple tasks.

• Professional demeanor with exceptional attention to detail.

• Ability to work effectively in a fast-paced, team-oriented environment.

• Strong computer and technology proficiency.

• Valid driver's license with a clean driving record.

Preferred Qualifications:

• Previous experience as an Automotive Service Advisor, Service Writer, or in automotive customer service.

• Working knowledge of automotive maintenance and repair.

• Experience with shop management software and digital inspection platforms.

Why Join Paul Campanella's Auto Centers?

Our people are our greatest competitive advantage. We believe that when we invest in our team, our customers receive the exceptional experience they deserve.

When you join Paul Campanella's, you'll become part of a company known for its integrity, innovation, and commitment to excellence. You'll work alongside talented professionals in a collaborative environment where your ideas are valued, your growth is supported, and your success is recognized.

Benefits & Perks

• Competitive compensation with performance-based earning opportunities

• Annual earning potential of $60,000–$100,000+

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid Time Off, Certain Holiday Extended Closures

• Ongoing training and career development

• Opportunities for advancement within a growing organization

• Modern facilities and industry-leading technology

• Employee discounts

• Supportive leadership and a team-first culture

• No weekends, because work-life balance matters.

Schedule

Full-Time

Monday – Friday

7:30 AM – 5:00 PM

We're looking for a motivated, customer-focused professional who thrives in a fast-paced environment and takes pride in delivering an outstanding experience from the very first phone call through vehicle pickup. If you're passionate about helping people, communicating effectively, and being part of a high-performing team, we'd love to meet you. Apply today.