Customer Service Representative

Job Description

Job Description

Job Summary

In this position, you will be responsible for learning the requirements to be able to take customer service calls, schedule technicians and help run our growing service department. As a service dispatcher we must work efficiently to move our technicians from job to job so that we create a culture of superior customer service.

All customer service representatives must be organized and able to work in a fast-paced environment. Ables Inc. lives by its mission to always strive for excellence by surpassing the standard of service for our clients and community, delivered with individual pride and energy from our team.

Essential Functions

• Scheduling and dispatching service technicians
• Prioritizing customer requests or immediate needs of customers
• Relaying specific information such as work orders within the department
• Inbound customer service calls
• Working with co-workers to problem solve
• Must be able to adapt to change and be flexible
• Accurately enter data into computers
• Excellent computer skills

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Accounting: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: In person