Customer Service Inside Sales Representative

Job Description

Job Description

Company Overview

We are a manufacturing company serving the mining and construction industries. Our operations include manufacturing plants in the United States, Canada, Europe, Africa, and Australia. We support customers across North America and international markets through a combination of internal sales, external sales representatives, and sales management teams.

Position Summary

The Inside Sales Representative is responsible for managing and developing relationships with internal and external customers, ensuring accurate and timely processing of quotations and customer orders, and acting as a key communication link between customers and internal departments. This role supports the external sales team and contributes directly to customer satisfaction, order accuracy, and long-term business growth.

The position is based at our manufacturing facility in Benton, Illinois, and may involve coordination with international customers, suppliers, and plants in Canada, Europe, Africa, and Australia.

Key Responsibilities

Customer Relationship & Communication

• Maintain daily communication with internal and external customers.
• Represent the company in a professional manner in every customer interaction.
• Ensure smooth and effective communication between customers and internal departments.
• Manage and develop the existing customer portfolio, fostering long-term commercial relationships.
• Provide post-sales support, including warranty claims, returns, and special customer requests.

Sales Support & Order Management

• Prepare and issue accurate quotations and commercial proposals.
• Actively follow up on quotations to maximize conversion rates.
• Receive, process, and manage customer purchase orders with a high level of accuracy to prevent manufacturing or shipping errors.
• Ensure customer requirements are aligned with manufacturing and distribution capabilities.
• Monitor the status of customer orders and proactively communicate any changes or issues.
• Coordinate with production teams to track the manufacturing status of customer orders.

Internal Coordination

• Coordinate with internal teams, including production, logistics, warehouse, and finance, to ensure product availability, delivery times, and agreed commercial terms.
• Ensure compliance with agreed pricing, lead times, and payment terms.
• Collaborate with the finance department to keep customer accounts in good standing.
• Work cross-functionally to continuously improve the overall customer experience.

Market & Business Development Support

• Maintain up-to-date customer records and identify new business opportunities, reporting them to sales management.
• Support sales managers and external sales representatives with campaigns, promotions, and lead generation activities.
• Monitor market behavior, pricing, competitors, and relevant industry trends.

Product Knowledge & Continuous Improvement

• Maintain up-to-date knowledge of the company’s product portfolio, manufacturing processes, and commercial policies.
• Keep warranty and returns documentation accurate and up to date.
• Participate in internal training related to products, processes, systems, and sales tools.

Skills & Competencies

• Strong customer service and communication skills (verbal and written).
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Problem-solving mindset with a proactive and collaborative approach.
• Commercial awareness and ability to identify sales opportunities.
• Team-oriented attitude with the ability to work cross-functionally.
• Bilingual (English/Spanish) is a plus.

Working Conditions

• On-site position based at the Benton, Illinois, manufacturing facility.
• Occasional interaction with domestic and international teams across different time zones.
• Standard business hours with flexibility as required to support operations and customers.

Reporting Relationship

• Reports to: Inside Sales / Customer Support Manager or Sales Management

This job description outlines the general nature and level of work expected and may be adjusted as business needs evolve.

Mincon Inc., is a supplier and distributor of premium performance rock drilling equipment.
Our production facilities in Benton, Illinois are well established in producing quality parts.

Company Description

Mincon Inc., is a supplier and distributor of premium performance rock drilling equipment. \r\nOur production facilities in Benton, Illinois are well established in producing quality parts.