Mental Health Client Support Specialist

Job Description

Job Description

Pay: $20.00 - $24.00 per hour

Job description:

Full-Time Mental Health Client Support Specialist Job Description

About Child Community Services

Child Community Services is a mission-driven organization dedicated to strengthening children and families through emotional support, skill-building, and access to essential resources. We empower individuals to develop coping strategies, improve daily functioning, and build healthier, more successful lives.

Position Overview

We are seeking a full-time Mental Health Client Support Specialist to provide integrated support services to children, families, and adults. This hybrid role combines life skills training and targeted case management, supporting clients in developing independence while connecting them to critical community resources.

This position offers a flexible, hybrid work environment, including in-home, community-based, and remote documentation work.

Population Served

· Children and adolescents (ages 3–17) with mental health diagnoses or symptoms

· Parents, caregivers, and family members

· Adults (18+) and seniors with mental health needs and/or disabilities

Work Environment & Schedule

· Hybrid: client homes, community settings, remote documentation

· Flexible schedule (Monday–Friday, some evenings based on client needs)

· Full-time: 32 – 40 hours per week

· Caseload: ~20 – 25 clients

· Travel required within service area

Key Responsibilities

· Provide behavioral health services to children, adolescents, their parents, adults, and seniors. Adheres to the spirit of the mission while performing assigned duties

· Provide life skills training (IADLs, daily functioning, organization, applications, etc.)

· Determine with the individual /family /supports their ability to access and effectively link these services and supports on their own and what type of help they will need, including how intensely and for how long support services will be needed

· Deliver case management services, including referrals, linkage, and care coordination

· Develop and implement individualized service plans

· Collaborate with clients, families, and multidisciplinary teams to support treatment goals

· Assist clients in accessing medical, educational, social, and community resources

· Monitor client progress and adjust service plans as needed

· Complete timely documentation, including progress notes, service plans, and billing

· Maintain compliance with Medicaid and organizational standards

Qualifications

· Education: Bachelor’s degree in social work, Psychology, Counseling, or related field (required)

· Experience: Minimum 1 year of mental health case management experience working with at risk children, teens, families, adults, and seniors (preferred)

Other Requirements:

· Valid driver’s license and reliable transportation

· Willingness to travel locally (up to ~75%)

Technical Requirements

· Proficiency in Microsoft Word, Excel, and Adobe

· Ability to complete electronic documentation and billing

Supervision Received

Works under the direct supervision of the Client Support Specialist Team Lead.

Knowledge, Skills, and Abilities

• Fluency in Spanish and English preferred.
• Excellent working knowledge of behavioral treatment for children and adolescent behavioral health.
• Ability to work through assessments of behavioral health conditions.
• Ability to collaborate and work as a team with therapists and joint staff in the treatment of psycho-social issues.
• Sensitivity to low income and ethnic minority community a must.
• Experience working with Medicaid populations.

Benefits (W2 Full-Time Employees)

· Available after 60 days of employment (32+ hours/week):

· Medical, Dental, Vision Insurance

· 401(k) with 4% match

· Paid Training

· Flexible Schedule

· PTO + Sick Leave (accrual-based)

· 11 Paid Holidays + 1 Personal Day

· $200/year Professional Development Reimbursement

· Mileage Reimbursement ($0.45/mile)

· Aflac Supplemental & Short-Term Disability Options

· Employee Assistance Program

· Advancement Opportunities

Why Join Us?

· Flexible, autonomy-driven schedule

· Meaningful, relationship-based work with families and individuals

· Supportive, mission-focused team environment

· Opportunities for growth and advancement

Work Location: Hybrid remote in Colorado Springs, CO 80903

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Case management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: Hybrid remote in Colorado Springs, CO 80903