Customer Quality Management Specialist

DescriptionThe OpportunityAre you passionate about enhancing customer satisfaction and resolving quality issues? Join Hitachi Energy as a Customer Quality Management Specialist in Mount Pleasant, PA and play a crucial role in managing both internal and external customer complaints. Based in our dynamic team, you will conduct systematic root cause analysis, develop corrective and preventive action plans, and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation, collaboration, and excellence.How You'll Make an ImpactImplement and ensure adherence to Non-Conformance Management and Customer Care Response Processes.Manage and mentor quality professionals within your responsibility.Support the collection and improvement of Voice of the Customers.Lead root cause analysis and problem-solving efforts for non-conformances.Provide regular status updates to customers and stakeholders.Maintain precise records of investigations and findings.Ensure completion of Non-Conformance Reports within predefined time frames.Collaborate with internal and external customers to resolve complaints.Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelinesYour BackgroundBachelor's degree in a relevant field.3+ years of experience in customer quality management or a related role.Strong understanding of root cause analysis and corrective action planning.Excellent communication and leadership skills.Experience with Non-Conformance Management and Customer Care Response Processes.Proficient in data analysis and quality management systems.More About UsAt Hitachi Energy, we foster a culture of innovation and continuous learning.We offer opportunities for growth and development in a supportive environment.Join us and be part of a team that is committed to making a difference in the world.Ready to take the next step in your career? Apply now and help us enhance customer satisfaction and quality performance!Equal Employment Opportunity(EEO)-Females/Minorities/Protected Veterans/Individuals with DisabilitiesProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.