Tier 1 Help Desk
Insight Global
Job Description Required Skills & Experience Required Qualifications 1+ years of Help Desk, Technical Support, or IT Customer Service experience. Experience supporting Microsoft Office 365. Familiarity with Active Directory user management. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Experience working within a ticketing system like Desk Pro or Service Now and documenting support activities. Ability to multitask, prioritize, and manage multiple support requests. Nice to Have Skills & Experience Preferred Qualifications Experience supporting EMR/EHR systems in a healthcare environment. Knowledge of Imprivata. Exposure to VMware environments. Previous experience supporting hospital or healthcare organizations. CompTIA A+, Network+, or similar certifications. Job Description Insight Global is seeking a Tier 1 Help Desk Technicians to support IT operations. These individuals will serve as the first point of contact for end users experiencing technical issues and will provide exceptional customer service while troubleshooting hardware, software, and account-related concerns. The ideal candidate is customer-focused, organized, and able to work in a fast-paced healthcare environment while effectively prioritizing and escalating issues when necessary. Responsibilities Serve as the first line of support for IT-related issues via phone, email, and ticketing systems. Troubleshoot and resolve issues related to Microsoft Office 365, Active Directory, Imprivata, EMR applications, and virtual desktop environments. Create, modify, and disable user accounts, passwords, and permissions within Active Directory. Assist healthcare staff with EMR access, login issues, and basic application support. Support VMware virtual environments and troubleshoot end-user connectivity issues. Prioritize incoming incidents and service requests based on business impact and urgency. Properly document all troubleshooting steps, resolutions, and escalations within the ticketing system. Escalate unresolved issues to Tier 2 or specialized support teams when appropriate. Maintain a high level of customer service while supporting clinical and administrative staff. Follow established IT processes, security policies, and compliance requirements. #J-18808-Ljbffr Insight Global
$29.52 per hour
Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate... ...services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems...SuggestedWork at officeLocal areaRemote work- ...technology they need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role... ...School Diploma required. Previous experience in IT support or help desk environment is preferred but not required. Experience with client...SuggestedTemporary workWork at officeMonday to Friday
- ## Support Technician - Tier 1Apply: Onsite: Bethlehem, Pennsylvania, USA: Full time: Posted Yesterday: JR101653At Dover Fueling Solutions... ...Service - Empathizes with the client’s problem, and conveys a helpful attitude in all interactions. Demonstrated ability to handle...SuggestedFull timeWork experience placementRemote workWorldwideShift workNight shiftWeekend work
- ...Fusion Advanced Technology, LLC Tier 2 Help Desk Specialist Baltimore, MD·Full time Fusion Advanced Technology, LLC (Fusion) is seeking a motivated... ...of experience criteria 2+ years total relevant experience 1+ year in portal support, application support, desktop support,...SuggestedFull time
GoFusion
Brooklyn, NY1 day ago $18 - $22 per hour
...Description Help Desk Tier I Specialist Location: Silver Spring, MD Employment Type: Full-Time Work Arrangement: Remote... ...to obtain and maintain a Public Trust . Minimum of 1 year of IT support experience . Strong customer service and...SuggestedHourly payOngoing contractFull timeTemporary workWork at officeRemote workHome officeMonday to FridayShift workRcg
Queens, NY1 day ago$60k - $75k
...glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters... ...fielding incidents via phone and email escalated from Tier 1 technicians. Help Desk Technician Tier 2 is responsible for...Full timeWork at officeLocal areaRemote work- ...systems access, hardware, software, and networking issues. The role involves onsite client support and acting as an escalation point for Tier 1 and 2 technicians. You will document and monitor service requests to meet SLAs, provide training, and collaborate with Technical...
$72k - $85k
...well-being of providers. Job Description The Tier 2 Technical Support Analyst serves as a key... ..., chatbot workflow engineering, and Tier 1 mentorship, the Specialist ensures... ...training to Tier 1 teams to elevate service desk capabilities and resolution efficiency. Operational...For contractorsWork at officeLocal areaRemote workWork from homeHome office- SBC Innovations, LLC in Columbia, SC is seeking a Help Desk Technician II to join our Network Operations Center supporting EOUSA. You will deliver 24/7 Tier 2 IT support and operations to EOUSA and USAO staff nationwide, while monitoring critical infrastructure in a 24...Night shift
- Koniag Data Solutions, LLC seeks a Part-Time Help Desk Technician with a Secret clearance to support KDS and our government customer in... ...within O365/Windows environments and VMware VDI setups, serving as Tier II support and assisting with Army and Classified IT needs as...Part time
$18 - $19.23 per hour
...United States Position Title: Call Center Analyst 1 Iron Bow Technologies is for people who... ...timely, customer-focused support. This role helps maintain smooth county operations by delivering reliable and efficient help desk services. HOW YOU'LL MAKE AN IMPACT You are the...Contract workWork at officeShift work$24 - $29 per hour
Job Summary Job Title: IT Service Desk Technician Department: Information Technology Location... ...ACM/Drugscan/DSI organization. Resolve Tier 1 technical issues. Manages incident... ...experience within IT field, preferably in person help desk role. Preferred Qualifications...Full timeWork at officeLocal areaMonday to FridayFlexible hours- Insight Global is seeking a Tier 1 Help Desk Technician to support IT operations. These individuals will serve as the first point of contact for end users experiencing technical issues and will provide exceptional customer service while troubleshooting hardware, software...
$28 - $33 per hour
...by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL’ers in our dynamic San... ...our diverse range of products. For example: 1 in 4 students in the United States uses IXL....Hourly payFull timeWork at officeMonday to Friday- ...to join us on our mission of providing humankind access to the galaxy beyond our planet. About the Role The Help Desk Technician at Apex provides hands-on Tier 1 and Tier 2 technical support to end users, diagnosing and resolving hardware, software, operating system,...Full timeWork at officeRemote work
$21.65 - $33.05 per hour
## IT SERVICE DESK ANALYST IApply: Hybrid (Part -time in Office): Magnolia Hospital: Full time: Posted Today: R-4212### Working at Moffitt... ...Workplaces.**Summary**The IT Service Desk Analyst I provides Tier 1 technical phone support and customer service for all Moffitt...Full timePart timeWork at officeRelocation packageMoffitt Cancer Center
Brooklyn, NY5 days ago$70k - $130k
...troubleshoot complex technical issues, and help ensure secure, reliable, high-performing... ...along with the ability to support both help desk and escalated technical issues. If you’re... ...ability to troubleshoot, diagnose, and resolve Tier 1 and Tier 2 technical issues Experience...Full timeContract workPaylocity
Brooklyn, NY3 days ago$25.81 - $29.81 per hour
...support TEAM's recruiting efforts by helping to attract exceptional talent across... ...America. The Role: The IT Service Desk Technician II provides hands‑on Tier 2 support across TEAM’s hybrid IT environment... ...as a key escalation point for Level 1 support and helps ensure IT...Work at office- ...Core-PT DRIVING: No PRIMARY DUTIES AND RESPONSIBILITIES Provides Tier 1 user support to correct hardware and software technical... ...Troubleshoots and resolves hardware/software issues. Maintains help desk and support tracking records and follows up on open tickets. Configures...Work at office
$48k
...figuring out how things work, and helping others get back on track? Who... ...? We're seeking an IT Help Desk Support Specialist to support Catholic... ...Microsoft 365 Administration - 1+ years of experience with User... ...Eve through New Years Day) Tiered PTO Accrual by tenure: Vacation...Full timeTemporary workWork at officeRemote work- ...servers. This position also requires Meraki network experience and tier 1/tier 2 helpdesk responsibilities. The ideal candidate is... ...LAN, VLAN, and WLAN issues.• Provide Tier 2 support to existing help desk staff.System Administration• Perform OS updates, patching, and...Temporary workRemote workFlexible hours
inMy Jet
Brooklyn, NY5 days ago $25 - $27.5 per hour
...-career role is primarily responsible for Tier 1 requests and incidents, with opportunities... ...Tier 2 work under guidance. You will help employees stay productive from onboarding... ...two years of experience in IT support, help desk, desktop support, or comparable hands-on technical...Full timeContract workTemporary workRemote workDoma Holdings, Inc.
Brooklyn, NY1 day ago$17 per hour
...Contingent upon position availability and completion of the BI process. Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your... ...Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors...For contractorsWork at officeRemote workNight shiftRotating shiftWeekend work- ...ask for an accommodation or an alternative application process. Help Desk Specialist 8 days ago Requisition ID: 1313 Employment Type:... ...The Helpdesk Specialist serves as a key escalation point from Tier 1 support, ensuring timely resolution of complex issues related...Contract workWork at officeRemote work
- ...reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment. The Help Desk Specialist delivers Tier‑1 support for the Warfighting Acquisition University\'s online learning ecosystem. This position assists a large user...Work at officeLocal areaFlexible hours
$150k - $170k
...Responsibilities: (describe the day-to-day) Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution. Manage the daily activities of configuration and...Hourly payWork at officeNight shift$10k
...operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and...Hourly payFull timeContract workTemporary workWork experience placementSummer workImmediate startRemote work- ...water product company that has helped millions get hydrated through its... ...with innovative, top-tier designs to ensure client satisfaction... ...an opportunity for an IT Help Desk Technician to join our team. This... .... What you'll do Provide Tier 1 and Tier 2 technical support for...
- ...is seeking multiple candidates for a local Help Desk Services project. This project will... ...troubleshooting techniques and decision paths. Perform Tier I/Tier II level troubleshooting activities... ..., email, fax, and/or remote assistance). 1 + years of progressively more responsible...Full timeTemporary workLocal areaImmediate startRemote workFlexible hoursShift work
- Service Desk Technician I Department: IT Group Employment Type: Full... .... This position involves helping team members experiencing problems... ...rotation. Key Responsibilities 1. Service Desk Support: Aid team... ...or unresolved issues to Tier 2 or Tier 3 support teams as needed...Full timeTemporary workWork at officeLocal areaImmediate startRemote workFlexible hours
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