Regional Assistant

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Jani-King International is the global leader in commercial cleaning franchising, with over , . For more than , we've partnered with top organizations across healthcare, education, hospitality, stadiums, government, retail, and more — delivering professional cleaning services and unmatched customer satisfaction.

We are seeking a detail-oriented and proactive to join our . This is a dynamic office-based role focused on , , that keeps the regional office running smoothly and ensures franchisees and clients receive the highest level of support.

As the backbone of the regional office, you'll play a critical role in managing financial processes, setting up customer accounts, responding to client needs, and assisting the Regional Director with day-to-day operations. If you enjoy balancing , , — and you're motivated by making an impact — this is your opportunity.

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The is responsible for delivering financial, administrative, and customer support functions that keep the Washington DC regional office running smoothly. You'll manage billing and receivables, set up customer accounts, respond to client and franchisee needs, and support the Regional Director with day-to-day operations and special projects.

Success in this position requires , , and the ability to balance accounting tasks with administrative responsibilities — all while maintaining a professional and responsive presence for clients, franchisees, and internal teams.

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▸ Manage accounts receivable by processing invoices, applying payments (ACH, credit card, check), and reconciling accounts.

▸ Monitor aging reports, follow up on outstanding balances, and support the Regional Director in achieving collection goals.

▸ Maintain accurate billing records and ensure compliance with company financial procedures.

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▸ Set up new customer accounts and ensure accurate documentation and onboarding.

▸ Log and track customer complaints, coordinating with operations for timely resolution.

▸ Maintain organized franchisee files, reports, and performance records.

▸ Serve as a professional and responsive point of contact for clients and franchisees via phone, email, and in-person.

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▸ Support the Regional Director with scheduling, reporting, and day-to-day office needs.

▸ Order supplies, manage vendors, and ensure the office is fully equipped to support staff and franchisees.

▸ Draft correspondence, prepare reports, and update records to support office operations.

▸ Assist with organizing regional meetings, events, and training sessions.

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▸ Coordinate special projects by setting objectives, tracking progress, and collaborating with team members.

▸ Provide administrative and logistical support for regional initiatives and corporate directives.

▸ Contribute to a positive, team-oriented office culture by supporting communication and collaboration across departments.

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▸ 2+ years of experience in accounting, administrative, or office support

▸ Proficiency in Microsoft Office (Excel, Word, Outlook) and general office software

▸ Knowledge of cash application, invoicing, billing, and collections

▸ Strong organizational skills with attention to detail and accuracy

▸ Ability to multitask and prioritize in a fast-paced office

▸ Excellent customer service and communication skills (verbal and written)

▸ Professional, articulate phone presence with strong follow-up skills

▸ Dependable, resourceful, and proactive problem solver

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$ – $/,

Medical, dental, vision, 401(k), paid vacation, paid holidays, and more

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▸ & : Join the most recognized name in commercial cleaning franchising.

▸ : Play a key role in supporting regional growth, franchisees, and client relationships.

▸ : Gain valuable experience with potential to advance into leadership or specialized roles.

▸ & : We provide the tools, systems, and mentorship to help you succeed.

▸ : Work in a professional office setting with a team that values collaboration and results.

▸ : Be part of a global company with a long history of success in a growing $100 billion industry.

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11351 Random Hills Road, Suite 150 | Fairfax, VA 22030

You'll work - in a professional office setting — Monday through Friday. The position combines daily administrative responsibilities with direct collaboration across the Washington DC region. You'll process billing and receivables, maintain records, set up accounts, and coordinate with the Regional Director and franchisees to keep operations running smoothly.

This is - — you'll be actively engaged in supporting client interactions, assisting franchisees, coordinating projects, and helping the region deliver on its commitments. Expect a balance of structured accounting and administrative work along with hands-on tasks that keep the office organized, efficient, and responsive.

You'll be part of a professional, supportive team environment where success is celebrated, leadership is accessible, and every day brings new opportunities to contribute.

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If you're ready to bring your organizational skills, customer focus, and accounting expertise to a role that makes an impact, we want to hear from you.

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