Virtual Teller

Virtual TellerAt Wings, our mission is to create value for our members and deepen community relationships. That commitment does not stop at the branch door, it shows up wherever our members need us. As a Virtual Teller, you will deliver real-time, face-to-face service through our interactive teller technology.When members press the support button at the ATM, you are the person they see and trust. You will assist with transactions, resolve questions, and create meaningful interactions. All in a fast-paced, tech-enabled environment at our corporate campus in Apple Valley, MN.HOURS: Monday - Friday 9:00am - 5:30pm + every other Saturday 9:00am - 5:30pmThis role blends traditional teller expertise with modern service delivery. It is ideal for someone who:Thrives in member-facing rolesIs confident with technologyCan stay calm and focused in a high-volume environmentTakes pride in accuracy and service excellenceIf you enjoy connecting with people and want to be part of the evolution of community banking, this is an opportunity to grow with us.Essential FunctionsDeliver quality service through multiple channels, process transaction requests, provide rate information, and handle account inquiries.Enhance member experience by providing exceptional, professional and consistent service using Personal Teller Machine technology.Identify members' financial needs and cross-sell appropriate products and services.Accurately process transactions, recognizing red flags regarding fraud and scams.Convey professional image at all times by being respectful, courteous and considerate of members and co-workers through verbal and non-verbal communication.Regularly participate in continued training, which may include self-study courses and mandatory training programs sponsored by applicable banking regulatory agencies.Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.QualificationsMinimum Formal Qualifications for this Position:High School Diploma/G.E.D. requiredSome college experience preferred6+ months Equivalent combination of training, education, and sales experience acceptable preferred6+ months Previous cash handling and credit union or banking experience helpful preferredTechnical or Specialized Knowledge/Skills:Working knowledge of computer software (Windows, Microsoft Office)Awareness of competitionExcellent verbal and non-verbal communication skills, well-organized, accurate, and detail-orientedPositive, enthusiastic attitude, exceptional interpersonal skills, professional appearanceAbility to work efficiently in a fast-paced and sometimes stressful environment while maintaining quality of serviceEffective team player through cooperation, flexibility, and dependabilityMember Focused: Proven ability to build strong customer/member relationships and deliver customer/member-centric solutionsCollaborates: Known for building partnerships and working collaboratively with others to meet shared objectivesAction Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmSituational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situationsCertifications Required:Bondable requiredAdditional InformationPAY RANGE: $20.00/hour plus 3% annual target bonus. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity. BENEFITS:Generous 401(k) match401k Discretionary Profit SharingHealth InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term and Long Term DisabilityHealth Savings Account with company contributionEmployee Assistance ProgramPaid Vacation, Sick, Floating Holidays and Volunteer Time OffPaid HolidaysTuition ReimbursementPaid Parental LeaveWe anticipate this position to close on 09/30/26. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.