Austin Water (AMI) Meter Services Superintendent

Purpose Under general direction with substantial latitude for independent action, this position oversees the planning, coordination, and execution of AMI meter maintenance activities. Responsibilities Provides technical expertise on a variety of AMI meter maintenance and water distribution activities. Ensures the reliability, accuracy, and efficiency of meter services while leading technical teams and AMI data analysis. Coordinates implementation of AMI software installations, programming, diagnostics training, and AMI transmitting devices mounting procedures. Evaluates AMI program objectives, documents alternatives or modifications, communicates changes to staff, and oversees implementation of changes. Coordinates AMI meter maintenance activities with engineers, construction inspectors, and other City departments. Acts as liaison with other divisions, departments, and organizations. Ensures compliance with regulatory and safety practices and procedures. Manages safety programs, plans safety meetings, and ensures proper training and guidance is provided for personnel. Develops and implements procedures related to purchasing and asset control. Develops, implements, and monitors procedures related to AMI meter maintenance operations. Reviews reports to evaluate progress and recommends major changes in procedures, processes, and policies. Conducts independent inspections of projects for quality control. Prepares contracts and budget for division and manages AMI contracts. Investigates and responds to citizen complaints and concerns, confers with property owners, other utilities, and regulatory agencies. Supports customer service objectives. Supervisor Responsibilities Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills, and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of City of Austin policies and procedures related to AMI Metering Operations; Knowledge of EPA and regulatory requirements; Knowledge of Federal, State, and Local laws; Knowledge of fiscal planning and budget preparation; Knowledge of supervisory and managerial techniques and principles; Knowledge of practices, methods, techniques, tools, and equipment used in the installation, testing, calibration, maintenance, and repair of small and large water meters that utilize AMI components; Knowledge of modern equipment and communication tools used for business functions and programs, projects, and task coordination, including computer maintenance management systems, databases, and software programs relevant to work performed; Knowledge of wire splicing and gel cap installation; Knowledge of basic RF propagation transmissions; Skill in oral and written communication; Skill in handling multiple tasks and prioritizing; Skill in data analysis and problem solving; Skill in planning and organizing; Ability to work with frequent interruptions and changes in priorities; Ability to establish and maintain good working relationships with other City employees, departments, and the public; Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program; Ability to work various work shifts, on-call, and call back hours. Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university in business, technical, engineering, or related field, plus four (4) years of experience in the management, operation, and maintenance of a water distribution and wastewater collection system, including two (2) years of supervisory experience of AMI meter maintenance or construction workgroups OR Graduation from an accredited high school or equivalent, plus eight (8) years of progressively responsible experience in construction maintenance, including seven (7) years of progressively responsible experience in the management, operation, and maintenance of a water distribution system/wastewater collection system, including two (2) years of supervisory experience of AMI maintenance/construction workgroups. Licenses & Certifications Required Class C Water Distribution License from TCEQ. A Surface Water License may substitute for the Class C Water Distribution License. Valid Texas Class C Driver License. Preferred Qualifications Intermediate experience with Microsoft Word, Excel, & Outlook. Experience in budget/contract evaluation & managing contractual agreements. Experience reading & interpreting plan sheets, map grids, blueprints, construction documents, or underground utility drawings, with the ability to read and follow technical guidelines and standard operating procedures. Experience using a computerized maintenance management system (ex: CC&B, Maximo, IPS, etc) for asset management, data analysis, and operational readiness. Experience with water meter maintenance (repair, exchange, testing or reading) ranging from 5’8” meters to 10” meters. Experience working with AMI (Advanced Metering Infrastructure) software applications and AMI metering systems, including MY ATX Water Portal. Knowledge of laws and procedures applicable to illegal use of meter services and inspection of water services/meters. Position Overview The AMI Meter Services Superintendent position will oversee AMI data validation, budget & contract management, AMI water meter maintenance activities, water theft investigations and new residential meter installations. This role will promote water conservation initiatives and elevating the customer experience. The ideal candidate will demonstrate strong leadership and analytical communication skills, leading continuous process improvements and setting a high customer service standard. Pay Range $80,490.00 - $102,200.00. Location Webberville Service Center - 2600 Webberville Rd, Austin, TX 78702. Days and Hours Monday – Friday 7:30 AM - 4:00 PM. Benefits Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more – click HERE for more information. Driving Requirements This position requires a valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Essential Employee This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery. Equal Employment Opportunity Statement The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call View phone number on click.appcast.io or Texas Relay by dialing 7-1-1. #J-18808-Ljbffr City of Austin