2913-Program Specialist

Program Specialist - Dept of Homelessness and Supportive Housing (2913 TEX) Apply using SmartRecruiters, the City and County of San Francisco's application portal. SF Department of Homelessness & Supportive Housing 48 subscribers This is a Temporary Exempt (TEX) position excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 24 months. Application Opening: October 17, 2025 Application Deadline: May close at anytime but not before November 3, 2025 Compensation Range: $101,998 - $123,968 annually Recruitment ID: RTF0160840-01137839 Who We Are Through the provision of coordinated, compassionate, and high‑quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one‑time. The Department provides assistance and support to homeless and at‑risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services include outreach, homelessness prevention, emergency shelter, drop‑in centers, transitional housing, supportive housing, short‑term rental subsidies, and support services to help people exit homelessness. What we Do San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity‑driven, client‑focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. The Shelter Program Specialist works as part of a collaborative team to manage the continued development and oversight of San Francisco’s Shelter System, which provides temporary places for people experiencing homelessness to stay while accessing other services and seeking housing solutions. The Shelter System is comprised of non‑profit operated programs for adults, families, and transitional age youth (TAY) across a range of congregate and non‑congregate shelters, navigation centers, cabins, and resource centers. Under general supervision, the Program Specialist performs a variety of specialized technical duties such as investigating, reviewing, evaluating, training, screening, and coordinating the activities of various programs of the Department of Homelessness and Supportive Housing. Positions in this job code are responsible for carrying out specialized functions for an assigned program and performing specialized duties which require a comprehensive knowledge of Federal, State, Local and Departmental policies, procedures, rules, and regulations. Essential Duties and Responsibilities: Serve as the shelter team’s subject matter expert on the Shelter Grievance Ordinance. Serve as the Shelter Grievance Arbitration Secretary, managing scheduling of shelter grievance arbitrations, logistics, and documentation, and overseeing recruitment, training, and support of arbitration panel members. Support in designing and delivering provider‑facing training on shelter grievance processes, ADA compliance, and related topics; provide ongoing technical assistance to providers. Maintain various tracking systems including shelter matrix with critical information about shelter programs including site contacts and shelter rules as well as other PowerBI dashboards used by the shelter team. Support cross‑team initiatives, maintain accurate documentation, and contribute to continuous improvement of shelter system operations. Support in the development of shelter program policies and procedures. Provide technical assistance to management personnel and community advisory boards, councils or agencies to coordinate and implement program development. Help support innovative initiatives and temporary shelter models aimed at preventing and ending the homelessness of the youth, family, and individuals. Support compliance, quality assurance and continuous quality improvement processes of the Shelter System team. Other duties as assigned. How to qualify Minimum Qualifications Education: None Experience: Three years of experience in the Social Services field performing duties in the areas of eligibility determination, case management, data management, employment services or training. License and Certification: Some positions require possession of, or ability to obtain, a valid California driver’s license. Desired Qualifications: Understanding of the San Francisco shelter delivery system, including family, adult, and TAY programs. One or more years of public or non‑profit experience involving complex analysis of housing, health, social programs and/or public policy. Experience working with a diverse workforce of people with different cultures, backgrounds and perspectives. Knowledge of homeless services program policies and operations. Excellent organizational skills. Excellent verbal and written communication skills. Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test. Employment with the City and County of San Francisco: Applications for City and County of San Francisco jobs are only accepted through an online process. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr City and County of San Francisco