Marine Parts Analyst

Marine Parts Analyst

Hwy 80 Jackson - Jackson, MS 39204

Overview

Position Type Full Time Education Level High School

Description

The Marine Parts Analyst provides comprehensive fulfillment support for the company's strategic Marine Parts customers. Key functions include processing order requisitions, validating in-stock conditions, sourcing placed orders, tracking and expediting back orders, coordinating packaging and order shipments. This role reports directly to the Petroleum Parts Supervisor.

Essential Functions, Duties, and Responsibilities:

• Manage all aspects of the order fulfillment process, including receiving, system entry, shelving, picking, and shipping parts in compliance with quality and safety standards.
• Serve as the primary point of contact for internal Marine customers, ensuring timely and accurate order sourcing, back-order tracking and shipment coordination in line with service level agreements (SLAs).
• Support retail sales operations by preparing quotes, validating parts availability, processing orders and returns, cross-selling, following up on leads, and resolving customer issues.
• Provide timely updates on order status, back orders, and shipments.
• Resolve customer issues professionally, maintaining a high level of service even in challenging situations.
• Participate in after-hours on-call support to include weekend coverage.
• Operate material handling equipment (e.g., forklifts, pallet jacks, ladders) safely to move parts for delivery or storage.
• Always maintain a professional appearance and demeanor.
• Foster positive relationships and effective communication with internal teams and external customers.

Qualifications

• High school diploma or GED equivalent required.
• Minimum 1-3 years of experience in a customer-facing role (parts sales or warehouse operations in a service shop environment preferred).
• Exceptional verbal, written, interpersonal, and customer service skills.
• Must have and maintain a driving record (MVR) which adheres to the company's motor vehicle policy standards.
• Good critical thinking skills, meticulous, and ability to work with an exacting level of accuracy.
• Demonstrated intermediate knowledge of Microsoft Office applications (Outlook, Excel, Word).
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work in a dynamic fast-paced service environment.
• Ability to work a standard five-day work schedule, including daily overtime, and retain the ability to be on call for nights and weekends.