Patient Access Associate

We are seeking a is seeking a full-time Patient Access Associate at Inova Fairfax Medical Campus. This position will support several departments throughout the hospital. Hours: Monday-Friday 8:30am-5:00pm.

The Patient Access Associate performs foundational front-line duties to support patient intake, registration, scheduling, and basic administrative operations. This role assists with routine operations to ensure a seamless patient experience. The Patient Access Associate may be responsible for one or more of the following duties and responsibilities:

Job Responsibilities Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms. Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools. Notifies case managers and documents referrals. Provides estimates and collects payments. Verifies basic eligibility and coverage. Answers routine questions and escalates issues. Assists with check-in and troubleshoots basic issues at patient kiosks. Provides appointment and billing information and offers empathy. Documents and routes referrals. Schedules routine appointments. Requests routine transport and confirms details. Flags duplicate records and scans identification. Flags cases needing review. Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations. May perform additional duties as assigned.

Minimum Qualifications: Education: High School or GED Preferred Qualifications: Experience in a hospital, emergency department, outpatient, or ambulatory setting Knowledge of insurance verification, authorization requirements, pre-registration, and point-of-service collections Familiarity with Epic or another electronic health record and patient access system Proficiency with Microsoft Office, especially Excel, Word, and PowerPoint

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.