Member Experience & Sales Lead- Walnut YMCA Family Location

Job Description

Job Description

Our Promise :

Ensure every youth and teen we serve is on a pathway to success
Improve the health and wellbeing of every individual and family we serve
Unite communities and inspire service to others

Benefits & Perks :

Full benefits package including Dental, Vision & Health Insurance
Generous PTO vacation, 12 paid holidays, and sick leave
Free Nationwide Y Membership for your Household
12% Employer-Funded Retirement Plan upon meeting eligibility
Learning and development workshops
Career advancement opportunities
Staff Discounts on Programs & Services and more!

Hourly Rate: $15.50-$23.29 Final compensation is based on factors such as skills, qualifications, and experience.

Minimum Qualifications:

• Strong interpersonal and communication skills to serve a diverse community.
• High School Diploma or equivalent
• Two (2) years of sales, customer service and/or related experience.
• Strong customer service.
• Ability to build collaborative relationships with members, volunteers, and staff.
• Ability to recognize, develop, implement, and manage organizational change.
• Basic knowledge of computers.
• Must be able to work occasionally in the evenings and weekends

Essential Responsibilities:

Membership Experience & Sales
• Deliver exceptional customer service to members, guests, and families in a welcoming and supportive manner.
• Conduct engaging membership tours, orientations, and onboarding sessions for new members.
• Drive membership sales through value-based conversations and effective closing strategies.
• Implement Welcome Center procedures to ensure consistent service delivery.
• Address member inquiries, feedback, and complaints with timely solutions to ensure satisfaction.
• Develop and implement strategies to achieve membership sales and retention goals.
Training & Staff Development
• Lead sales and service training for staff, emphasizing transformational member experiences.
• Provide training on YMCA products, services, and best practices.
• Motivate and support staff in achieving sales, service, and engagement benchmarks.
Community Engagement & Outreach
• Serve as a YMCA brand ambassador by consistently communicating the Y’s mission, values, and impact.
• Plan, promote, and execute community-based events, including school fairs, neighborhood meetings, and outreach activities (including evenings and weekends as needed).
• Build and maintain positive relationships with schools, businesses, and local organizations.
• Deliver presentations and represent the YMCA at community events to expand visibility and engagement.
Marketing & Communications
• Manage and grow the branch’s social media presence through mission-driven storytelling and content.
• Create flyers, graphics, and digital content to highlight programs, services, and community impact.
• Capture photos, testimonials, and highlights from programs and events for marketing and communication use.
• Track and report on engagement metrics, including social media reach, event attendance, and community contacts.
• Support internal communication efforts through newsletters, bulletin boards, and announcements.
Other Responsibilities
• Attend and actively participate in all YMCA trainings and professional development opportunities.
• Provide support for written communications, marketing projects, and other duties as assigned by the Member Experience Director.

Preferred Qualifications

• Multi-Lingual

The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.