Member Service Representative I

Job Description

Job Description

Member Service Representative I

Help Members Reach Their Financial Goals — And Build Your Career Along the Way

At First Flight, we strive to take better care of our members, our employees, and our communities. Our team members play an important role in helping people navigate life’s financial moments with confidence, care, and genuine connection. If you enjoy helping others, solving problems, and being part of a supportive team environment, we’d love to meet you.

As a Member Service Representative I, you’ll be one of the first faces and voices our members interact with. You’ll assist with day-to-day banking needs, help members find products and services that fit their goals, and create positive experiences that build lasting relationships.

Whether you already have banking experience or are looking to start a new career in financial services, this role offers an opportunity to learn, grow, and make a meaningful impact every day.

What You’ll Do

* Welcome and assist members with their financial needs in person, over the phone, and electronically

* Open and close deposit accounts and assist with account maintenance and servicing requests

* Process member transactions including deposits, withdrawals, loan payments, balance inquiries, money orders, and wire transfers

* Help members navigate fraud concerns and card disputes with professionalism and empathy

* Identify opportunities to recommend products and services that align with members’ needs and financial goals

* Review account documentation and membership records for completeness and accuracy

* Support branch operations and provide backup assistance to the teller line as needed

* Collaborate with teammates to create a positive and efficient branch experience

What We’re Looking For

We’re looking for someone who enjoys working with people, communicates well, and takes pride in delivering excellent service.

Preferred Qualifications

* At least 1 year of customer service or administrative experience

* Banking or financial institution experience is helpful, but not required

* Strong communication and relationship-building skills

* Ability to listen carefully and identify member needs

* Strong attention to detail and organizational skills

* Comfortable multitasking and managing priorities in a fast-paced environment

* Confidence using technology and Windows-based computer systems

* High School Diploma or equivalent required

Why You’ll Like It Here

At First Flight, we invest in our employees because we know great teams create great member experiences. We are committed to creating a workplace where employees feel supported, valued, and encouraged to grow professionally.

Here’s what you can expect:

* A collaborative, team-oriented culture

* Opportunities for career growth and professional development

* Competitive benefits and wellness support

* Meaningful work that directly impacts our members and communities

* Leadership that values employee input and development

* An environment where CARE for members and teammates is part of everyday work—not just a slogan

We’re proud to create experiences that help both our members and employees succeed. Around here, you’re not just filling a role—you’re helping people achieve financial success while building a rewarding career of your own.

Physical & Work Environment Requirements

This position requires regular standing, sitting, speaking, hearing, and use of hands for daily branch activities. Employees may occasionally lift or move up to 25 pounds. Work is performed in a professional branch environment with a moderate noise level.