Bellman/Valet Attendant

Job Description

Job Description

What's in it for you?

• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee,  free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

The Spirit of the Position: 

The Bellman greets and creates a welcoming atmosphere for our guests. 

Principal Job Duties:

• Professionally greeting guests at arrival and/or departure
• Parking and retrieving cars as needed
• Answering questions and providing guidance as needed
• Assisting with groceries and packages. Directing carriers to the proper location of either the unit or the parcel room
• Assisting guests onto the property and working with security as needed
• Light parking enforcement; prevent people from parking in fire lanes, future resident parking, or any reserved areas around the Towers and LUX common driveways.
• Ambassadors to contact Garden Communities Dispatch for CP backup when needed.
• Ambassadors to assist with checking perimeter doors and other access points.
• Ambassadors will routinely walk the parking areas and report any suspicious activity.
• Maintain accurate knowledge of residential community functions to direct residents and guests.
• Maintain accurate knowledge of attractions and activities to recommend for inquiries.
• Relay accurate directions to guest on inquiries about transportation within the local area.
• When not assisting residents/guest, walking parking areas, or checking perimeter you must remain in assigned postposition, maintaining correct stance.
• Successful completion of the training/certification process.
• Must work with or without supervision.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Education:

• High school diploma or GED required.

Experience:

• Strong customer service experience.
• Parking industry experience is preferred but not required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek.
• Excellent teambuilding and interpersonal skills.

Requirements:

• Excellent customer service experience

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.