SWITCHBOARD OPERATOR I (UMP)

Job Requisition ID: 55463 
Opening Date: 09/21/2026
Closing Date: 10/02/2026
Agency:  Department of Human Services
Class Title:  SWITCHBOARD OPERATOR I - 44411 
Skill Option:  UMP Certificate  
Bilingual Option:  None
Salary:  Anticipated Salary: $3,828-$4,883/month ($45,936-$58,596/year)
Job Type:  Salaried
Category:  Full Time  
Number of Vacancies: 1
Bargaining Unit Code:  RC014 Clerical Employees, AFSCME
Merit Comp Code: 
Work Hours : See below:

Rotating relief schedule, 2 days per week 10:30pm-6:30am, 3 days per week 9:30am-5:30pm OR 12pm-8pm if prior shift worked was 10:30pm-6:30am. Rotating every 3 weeks:

WEEK 1- Work Mon, Tues, Fri, Sat, Sun, Off Wed & Thur

WEEK 2 – Work Tues, Wed, Thurs, Fri, Off Mon, Sat & Sun

WEEK 3 - Work Mon, Tues, Wed, Thurs, Sat, Sun, Off Fri

30-minute unpaid lunch, Switchboard

Anticipated Hybrid Work Schedule Availability : Not available, fully in office
Headquarter Location : 100 E Jeffery St, Kankakee, Illinois, 60901

Division of Developmental Disabilities

Shaprio Center

Fiscal Services - Transportation/Switchboard
Work County : Kankakee
Agency Contact : View email address on us.fitly.work  

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This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the  Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Developmental Disabilities is seeking to hire a Switchboard Operator I for the Shapiro Center located in Kankakee, Illinois to perform routine work in operating a Department of Human Services, 24-hour, facility switchboard carrying a heavy traffic load. Talks to individuals during the operation of the switchboard. Serves as receptionist and receives and sorts facility mail. Performs routine clerical tasks.

Essential Functions

• Performs routine work in operating a Department of Human services 24-hour, facility switchboard carrying a heavy traffic load.
• Responds to and maintains records for emergency calls such as fire, medical, police etc.
• Serves as receptionist.
• Receives and sorts facility mail.
• Performs routine clerical tasks involving the operation of simple manual or automated office equipment.
• Performs other duties as required or assigned which are reasonably within the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental developmental equivalent to the completion of four (4) years of high school.
• Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Conditions of Employment

• Requires the ability to work after business hours, weekends and holidays.
• Requires the ability to utilize office equipment, including personal computers.
• Requires the ability to travel in the performance of job duties.
• Requires ability to pass the IDHS background check.
• Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
  • Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

This title is within the Upward Mobility Program (UMP) . General Program information can be found by clicking on the link or for specific title information at .  To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission . UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

APPLICATION INSTRUCTIONS

If you have questions about how to apply, please see the following resources:

State employees: Detailed application instructions can be found in the Current Employee Guide at or by logging in to the for State employees and viewing the instructions on .

Non-State employees: Detailed application instructions can be found in the External Applicant Guide at or from – click in the footer of every page of the website.

Use the “Apply” button at the top right or bottom right of the posting to begin the application process. If you are not already signed in, you will be prompted to do so.

State employees should sign in via the Employee Login link in the top right of the homepage in the blue ribbon to sign in to their career portal. 

Non-State employees should click the Sign Up link in the top right of the homepage in the blue ribbon to sign in to an existing external account or to create a new external account.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• View email address on us.fitly.work
• View email address on us.fitly.work