Field Service Technician

Field Service TechnicianRequired Skills & Experience Must Haves:High School Diploma or General Education Degree (GED)2-3 years of industry experience: mechanical/electrical maintenance/repair/troubleshooting, coming from an automotive or aviation backgroundValid driver's license and clean driving record -- will need to travel up to 85% of the time to worksites and customer locationsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and ability to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees of an organizationAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphsAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situationsPhysical demands: ability to stand, bend, squat, kneel, etc. and pick up to 60 lbs.Job Description Day to Day:Insight Global's industrial manufacturing client is looking for a Field Service Technician to join their Forklift Division. This job entails repairing and maintaining electric, diesel, and gasoline industrial trucks and/or construction equipment. Responsibilities include:Reads work order and observes and listens to truck in operation to determine malfunction/diagnose problem(s).Offers solutions to meet customer specifications; provides estimates when appropriate.Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.Records complete repair description on work order, including correct model and serial number of equipment and record hour meter reading.Obtains signature from customer and communicates with customer on repair needs, or work that was completed.Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.Lubricates moving parts and drives repaired truck to verify conformance to specifications.Represents Komatsu Forklift to customers. Maintains professional image of self and cleanliness (externally and internally) of van at all times.Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.Works in a manner that protects customers, Komatsu Forklift, and the public.Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.Submits time cards by 9:00 a.m. daily. If technician is dispatched to a job from home, time must be called in and given to service administrator over the telephone by 9:00 a.m. daily.