Benefits Customer Service Representative

Benefits Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are seeking dependable and customer-focused individuals to join our team as a Benefits Call Center Representative. In this role, you will handle a high volume of inbound calls from new and existing members regarding their benefit plans. This is a fast-paced call center environment where strong communication skills and attention to detail are essential.

Key Responsibilities:

• Answer a high volume of inbound calls in a professional and timely manner
• Assist members with questions related to benefit plans
• Update account information, including direct deposit details
• Navigate multiple systems while accurately documenting interactions
• Provide excellent customer service and resolve issues efficiently
• Follow company policies and procedures to ensure compliance

Requirements:

• Must have a high school diploma/GED
• Must be 18 years of age
• Customer service and/or call center experience with employer benefits or healthcare field is preferred.
• Basic computer proficiency and ability to navigate multiple systems and dual screens
• Typing speed of at least 25 words per minute
• Ability to work in a fast-paced, high-volume environment
• Ability to work with people of diverse backgrounds
• Ability to solve problems through analysis and provided feedback
• Flexibility to work an 8-hour shift between 8am-8:30pm EST, Monday-Friday
• Ability to establish and maintain effective working relationships with applicants, beneficiaries and co-workers.

Benefits:

• Benefits available starting Day 1
• Full-time, stable schedule
• Paid training provided
• Career Growth Opportunities

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.