IT Vendor Manager

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Develop the strategy and principles for the management of IT vendors—including both the MSP and all other vendors. Develop processes, documentation, training, and tools that promote good vendor management practices. Serve as a consultant to internal partners on vendor selection, performance, and vendor management practices. Drive an annual refresh of the vendor strategy and vendor segmentation in partnership with key internal stakeholders. Serve as the owner for the MSP partnership; oversee, manage, and measure the performance of the MSP. Develop and execute the governance plan for the MSP, which includes appropriate controls and meetings (e.g. WBRs, MBRs, QBRs) to review service performance, ensure contract compliance, and provide visibility. Support vendor governance of IT strategic vendors, facilitating vendor relationship activities where identified as a critical engagement point. Drive end-to-end vendor lifecycle governance andstakeholder adoption of IT VMO practices. Develop and provide training or consultation on processes for the IT organization including integration points with the PDP process. Manage vendor contract data in the appropriate system(s) to ensure accurate data to support contract renewal monitoring, notifications, and access to key contract terms. Maintain alignment of outsourced services with business priorities. Performance and Financial Management Develop metrics to manage the performance of the MSP’s performance of IT services and support (i.e. SLAs and KPIs). Oversee MSP performance management, including SLA compliance. Deliver coordinated feedback from all stakeholders to MSP leadership. Monitor KPIs and resolve vendor performance or service quality issues proactively. Serve as the escalation point for the MSP partnership and where necessary, lead remediation and escalation management for operational or performance concerns. Perform vendor financial oversight of the MSP contract, including oversight of spend, budgeting, and invoicing. Develop and maintain vendor reports, scorecards, and dashboards. During M&A activities, execute license transfer activities and identify vendor contract synergies. Drive service improvement and cost management. Develop strong relationships with internal and external stakeholders. Partner with internal stakeholders to gather feedback and ensure MSP vendor performance aligns with business expectations. Provide leadership and expertise to support decision-making and resolve contract disputes. Participate in appropriate governance meetings across IT teams to observe and gather feedback of vendor performance. Partner with internal stakeholders to create strong contractual documents (e.g. SOWs, MSAs, PSAs, etc.) for the MSP and IT strategic vendors. Monitor overall IT vendor portfolio and make recommendations to reduce risk (e.g. market consolidation, vendor over-dependency, predatory vendors). Manage and provide assistance of publisher or third-party software audits including collection, assessment, review, approval and communication of results. Manage and provide assistance of publisher software usage awareness activities through education and assess for compliance Skills You Will Bring Education and General Experience: Bachelor’s Degree (preferably in computer science, business IT, or another technical field) 8+ years of IT experience Robust vendor management experience with ability to deliver actionable feedback and negotiate resource changes Ability to manage disputes, build consensus, and collaborate between stakeholders Must have exceptional communication, analytical, and influence skills as the position regularly interacts with internal and external senior leaders Comfortable with quantitative analysis, evaluating vendor performance, and holding the vendor accountable Experience and comfort holding others accountable, which will include vendors and internal stakeholders Functional Knowledge and Experience: 2+ years working on vendor financial management (budgeting, forecasting, cost optimization) 4+ years of experience focusing on IT vendor management, partner management, supplier governance, IT operations, or enterprise technology operations Experience with negotiation skills Strong eye for detail and ability to identify root causes Preferred: Experience building and managing large vendor contracts Understanding of general IT controls, applications controls, and change management methodologies Understanding of legal frameworks, concepts, and language that may be in contracts. Experience leveraging tools to manage vendor financial performance, such as SAP ERP / S4 Hana, SAP BW, SAP Ariba, and/or others. Experience leveraging tools to manage contracts and entitlement data such as Sirion CLM, ServiceNow HAM, ServiceNow SAM, and/or others. 2+ years of experience using ServiceNow for vendor lifecycle governance, with exposure to modules such as: Software Asset Management (SAM) Performance Analytics (PA) IT Service Management (ITSM) Experience creating dashboards and reports with visualization tools, such as ServiceNow, PowerBI, Microsoft Fabric, and/or others. Competencies needed for this position Action Oriented Drives Results Manages Conflict Builds Networks Organizational Savvy Ensures Accountability Business Acumen Plans and Aligns About Us The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. The Career You Will Build: Leadership training, promotional opportunities. The Impact You Will Make: We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP. The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Company You Will Join: International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com. International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io or View phone number on click.appcast.io. Job Info Job Identification 2002296 Posting Date 04/30/2026, 06:27 PM Apply Before 05/15/2026, 12:00 AM Job Schedule Full time Job Shift Day Locations 6400 Poplar, Memphis, TN, 38197, US #J-18808-Ljbffr