Senior Program Engineer, IT Services & Cloud Operations

Description Keeper Security is hiring a Senior Program Engineer to lead complex, cross-functional initiatives across IT services, cloud infrastructure and compliance. This role is ideal for a technically deep engineering leader who excels at driving execution in regulated, security-first environments. Description Keeper Security is hiring a Senior Program Engineer to lead complex, cross-functional initiatives across IT services, cloud infrastructure and compliance. This role is ideal for a technically deep engineering leader who excels at driving execution in regulated, security-first environments. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and bring your federal IT, cloud and IL5 platform expertise to mission-critical work. About Keeper Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of federal IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices, and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, including FedRAMP High and GovRAMP Moderate Authorization, Keeper provides the security assurance public sector organizations require. Learn why federal agencies, including NASA and the DOJ, trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com. About The Role The Senior Program Engineer, IT Services & Cloud Operations will lead large-scale IT services and cloud infrastructure initiatives spanning Engineering, Security, Compliance and Operations. This role will drive execution of Keeper's IT and cloud roadmap, including cloud modernization, enterprise disaster recovery, infrastructure automation, Zero Trust identity programs and compliance readiness across FedRAMP High, DoD IL5, SOC 2 and ISO 27001. This position requires strong technical depth combined with the ability to lead complex engineering initiatives across teams. You will shape technical priorities, drive infrastructure and automation improvements, strengthen observability and operational readiness, resolve cross-team dependencies and help build the IT Services & Cloud Operations team while maintaining alignment with commercial and regulatory compliance requirement. Responsibilities Lead end-to-end execution of complex federal platform, IT services and infrastructure programs, including cloud modernization, automation and security integrations Partner with Engineering, Security, Compliance and Product leadership to define program strategy, priorities, milestones and success criteria Oversee large-scale cloud initiatives across AWS and federal environments, ensuring scalability, cost efficiency, security and operational resilience Coordinate the Infrastructure-as-Code operating model for GovCloud, including Terraform coverage, automated deployments and reduction of manual change management Lead enterprise disaster recovery initiatives, including cross-region failover architecture, recovery time and recovery point objective validation, and recurring resilience testing Drive Zero Trust identity initiatives, including KeeperPAM deployment, SCIM expansion and automated identity lifecycle management for federal environments Partner with Information Security to support FedRAMP High hardening, STIG validation and continuous compliance monitoring across federal-facing services Integrate security-by-design and compliance requirements into federal platform and IT services programs, including FedRAMP, DoD Impact Levels, SOC 2 and ISO 27001 Collaborate with Security Engineering and the CISO organization to maintain program-level compliance and audit readiness Coordinate with Engineering teams to improve deployment pipelines, reduce release friction and strengthen platform reliability Champion automated testing, security scanning, release governance and repeatable operational processes Oversee observability and monitoring initiatives to improve system visibility, performance and incident response across federal and commercial environments Define and track service-level indicators, service-level objectives and error budgets in partnership with Engineering and Security teams Recruit, onboard, mentor and develop Federal Platform Operations engineers as the team grows Serve as a cross-functional technical liaison, ensuring clear communication, dependency tracking and alignment across teams Manage program timelines, technical risks, dependencies and stakeholder expectations across multiple concurrent initiatives Apply Agile, Waterfall or hybrid delivery methodologies based on program requirements Evaluate emerging technologies that strengthen Keeper’s federal platform, IT services, cloud automation, security and monitoring capabilities Use AI-enabled tools such as Claude, ChatGPT or similar platforms to support technical research, program analysis, documentation, stakeholder communication and workflow efficiency Requirements 8+ years of experience in IT services, cloud infrastructure, platform engineering or related technical environments, including exposure to regulated or government-adjacent missions 4+ years of experience leading technical programs, platform initiatives or complex cross-functional engineering projects in SaaS, cloud-native or cybersecurity environments Demonstrated experience supporting compliance frameworks such as FedRAMP, DoD IL4/IL5, STIG or DoD Cloud Computing SRG Strong experience with AWS cloud services such as ECS, EKS, Lambda, RDS, S3 and IAM; AWS GovCloud experience a plus Familiarity with infrastructure-as-code and cloud automation technologies such as Terraform, container platforms and automated deployment pipelines Strong understanding of cloud security, automation and modern platform engineering practices Demonstrated success managing complex initiatives in high-security or compliance-driven environments Experience with observability platforms such as Datadog, Prometheus or Grafana and associated incident-management workflows Experience building, mentoring or leading technical teams in high-growth environments Strong communication skills with the ability to influence technical and non-technical stakeholders, resolve dependencies and manage expectations Ability to use AI-enabled tools effectively to support technical research, documentation, analysis and program execution Bachelor's degree in Computer Science, Engineering or a related technical field, or equivalent practical experience U.S. citizenship required due to the nature of certain Keeper contract Preferred Qualifications AWS Certified Solutions Architect – Professional, AWS Certified Security – Specialty or similar cloud certifications HashiCorp Terraform Associate or Professional certification Direct experience supporting FedRAMP High or DoD IL5 authorization, including third-party assessment activities Familiarity with NIST 800-53 control families and FedRAMP authorization processes Exposure to secrets management, privileged access management or identity security platforms Experience with security automation and compliance-as-code tooling Familiarity with AI-enabled products, AI security controls or AI governance programs Active security clearance or ability to obtain a U.S. Government clearance PMP certification Benefits Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). Information You Provide Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We Generate Interview notes, assessments, communications Scheduling information Information From Others Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required Who We Share Information With Internal HR, hiring managers, interviewers*, IT support for system administration Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) Your Rights Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority Contact - Candidates can send privacy questions to: View email address on click.appcast.io #J-18808-Ljbffr Keeper Security, Inc.