Customer Care Specialist

Responsibilities Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience. Manage back-end aspects of projects to ensure first time completion within provided timelines. Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement. Based on this feedback, relay customer information as needed to other departments involved while following up on the customer's behalf. Provide feedback to sales and production management as needed. Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email. Scan service orders and confirmation into the correct customer's electronic file. Other duties as assigned. Qualifications Customer Service experience or equivalent knowledge and skills. Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport. BA/BS degree or equivalent job experience is required. Customer Relations/Business Management background is preferred. Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions. Excellent communication and organizational skills to follow through with customer resolution. Benefits Medical, Dental, and Vision Insurance Teammate Assistance Plan Tuition Reimbursement 401k with 50% match up to 6% of your annual pay Paid Time Off Company Paid Holidays Paid Volunteer Time And more! Pay $23 - $24 hourly. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time. #J-18808-Ljbffr