Customer Service Specialist

Customer Service Specialist

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Job Description:

Collaborates with leadership to provide accurate and timely completion of projects. Schedules patient appointments and collects payments. Maintains confidentiality of medical records and other sensitive information. Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations. Organizes and maintains the department filing system efficiently. Processes and distributes incoming, outgoing, and interoffice mail (including faxes). Performs daily reconciliation of payments and adjustments. Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators. Other duties as assigned. Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately.

Knowledge, Skills, and Abilities:

• Demonstrated customer service skills
• Ability to communicate effectively over the phone and in person
• General clerical skills

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]
• or Graduate of a Technical School

Work Experience:

• 1+ of experience [Required]
• 1+ of position-related experience [Preferred]
• 1+ work experience [Required]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements

Pay Range: $15.63 $23.45

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.