(PT) Front End, Floor Manager

Front End, Floor Manager

Assist Front End in maintaining high standards of friendly, courteous, and prompt customer/member service. Manage and assist cashiers, registers and customer flow; ensure accuracy of all cash accounts and security of all media received; manage and assist Customer Service desk; ensure cleanliness, safety and security of the Front End.

Job Responsibilities:

• Customer/Member Service:
• Model the highest level of customer service toward all customers
• Establish customer service as a top priority
• Answer customer questions and/or complaints completely and courteously, or direct the questioner to the appropriate person who will provide the answer
• Answer telephone calls with a positive and polite greeting and efficiently answer and/or direct customers to appropriate department/person
• Make clear and concise announcements over the intercom for customers, staff, events, and practitioners
• Promote membership to non-members
• Issue refunds, rainchecks, and gift cards
• Listen and answer questions regarding member discounts and record information and/or guide member to Member Services Coordinator
• Verify member discounts by checking banked hours and share payments
• Assist in helping customers sign up for practitioner services and direct questions to the Education Coordinator
• Accept member share payments according to Front End procedures
• Accepting and sorting recyclables, egg cartons, milk bottles, deposit bottles, and plastic bags. Take items to the appropriate location in the warehouse
• Issue milk bottle/bottle deposits (if in cash)
• Operations:
• Ensure all spills are cleaned promptly. Assist in maintaining store in a clean and orderly condition
• Report any suspected shoplifting or disorderly conduct to the Manager on Duty immediately
• Ensure incident and accident reports are filled out properly, promptly pass report to Human Resources, and notify the Store Manager
• Work with Front End Manager and Front End Assistant Manager to follow procedures to ensure accuracy and security of all cash, daily deposits and paperwork processed by the Front End
• Distribution of paychecks, cashing employee paychecks, maintaining Live Check Pickup Log
• Ensure that container guidelines, per the NYS Department of Agriculture and Markets are being followed
• Ensure HWFC policies are being followed including required dress code (ie. shirts and shoes), non-service animal, missing child "Code Adam", medical and nonmedical emergencies
• Cashiering:
• Supervise and support cashiers and customer service desk personnel. Communicate to Front End Manager and Front End Assistant Manager any recurring problems or concerns
• Support the cashiers by bagging groceries while providing coaching on observed behavior
• Relay any new pertinent information to cashiers
• Participate in cashier training as needed and continue to give feedback to cashiers
• Provide cashiers with tills at shift start, assign registers to ensure best customer flow
• Refill register supplies, clear unwanted products from registers, and ensure register stations are clean and organized
• Obtain and verify the grocery bag order from receiving. Distribute/maintain register stock of grocery bags
• Provide assistance with change for cashiers
• Create and manage break schedule to ensure coverage of Front End at peak times
• Open and operate additional registers when the Front End is busy to ensure the customer the shortest checkout time possible
• Assign tasks to cashiers and courtesy clerks during downtime
• Call for assistance to the Front End when needed
• Ensure that cashiers count out register and then verify count. Resolve shortages/overages in cashier reconciliation. Leave notes for deposit manager regarding discrepancies
• Sign out Front End member workers, plant department members, and practitioner/committee member workers. Verify completed shift work before signing out other department member workers
• People:
• Work with the Front End Manager and Assistant Front End Manager to develop performance standards and assure on the job training of all Front End staff and member workers
• Provide feedback to the Front End Manager and Assistant Front End Manager on cashier performance
• Assist with scheduling as needed
• General:
• Lead by example in time and attendance
• Flexibility in scheduling, including willingness to exchange shifts with co-workers, willingness to cover additional shifts if needed, and willingness to alter work schedule to meet changing needs of the department
• Attend Front End department meetings
• Attend Front End Management team meetings
• Attend All Staff meeting when possible
• Perform all other duties assigned by Front End Manager and Assistant Front End Manager

Position Requirements:

Demonstrated excellence in customer service

Retail or other experience serving the public

Experience supervising others

Demonstrated experience and accuracy in cash handling and basic arithmetic

Demonstrated attention to detail

Ability to handle multiple simultaneous demands while remaining calm, pleasant and polite

Excellent written, verbal communication and listening skills

Demonstrated ability to work well with others in a cooperative environment where teamwork and constant communication is essential

Demonstrated reliability and punctuality

Knowledge of natural foods and the natural foods industry preferred

Ability to work standing up for an eight (8) hour shift

Ability to occasionally lift up to fifty (50) pounds

Familiarity with basic office computer functions including spreadsheets, email, internet

Experience with computer Point-of-Sale systems preferred

Honest Weight Food Co-op