Flagstaff Group Home Manager

Job Summary:

The House Manager oversees the full operational, staffing, and compliance functions of a residential group home for adults with developmental disabilities. This role is responsible for managing personnel, ensuring regulatory compliance, coordinating services, and maintaining a stable, well-run home environment. While the House Manager may assist with coverage during staffing shortages, their primary duty is management, not direct care.

Key Responsibilities:

Staff Supervision & Leadership (Primary Function)

• Directly supervise DSPs, relief staff, and new hires assigned to the home.
• Create and maintain staff schedules to ensure full coverage at all times.
• Oversee daily workflow, shift responsibilities, and adherence to agency practices.
• Provide coaching, corrective action, and performance feedback; issue write-ups as needed.
• Participate in hiring decisions, including interviewing, selection, and recommendations for employment.
• Make recommendations regarding promotions, discipline, training needs, and termination that carry significant weight.

Home Operations Management

• Oversee the general operations of the home, including household logistics, supply management, meal planning oversight, and maintenance coordination.
• Ensure documentation is accurate and compliant, including logs, incident reports, staff notes, and regulatory files.
• Maintain the home's calendar, appointments, inspections, and required service activities.
• Serve as the primary liaison for families, case managers, healthcare professionals, and external partners.

Compliance & Quality Assurance

• Ensure the home meets all state licensing, Medicaid waiver, and agency compliance standards.
• Review and monitor staff implementation of individual service plans and behavior protocols.
• Conduct routine audits of home operations, records, and safety practices.
• Respond to and document incident reports; implement corrective measures.

Administrative & Organizational Support

• Manage household budgets within agency guidelines; track expenditures and submit required financial reports.
• Maintain staff records, training compliance, and timekeeping accuracy.
• Prepare and submit administrative reports, updates, and summaries to upper management.
• Coordinate team meetings, training schedules, and ongoing communication to ensure operational consistency.

Limited Direct Support (As Needed Only)

• Provide temporary hands-on support only during staffing shortages or emergencies to maintain client safety and regulatory compliance.
• These tasks are not part of the role's primary function and occur on an infrequent, as-needed basis.

Qualifications:

• High school diploma or GED required; associate or bachelor's degree in Human Services or related field preferred.
• Prior supervisory experience in human services or residential care strongly preferred.
• Strong knowledge of licensing regulations, documentation standards, and compliance requirements.
• Excellent communication, leadership, and problem-solving skills.
• Valid driver's license and clean driving record.
• Ability to work flexible hours, including on-call responsibilities.

Work Environment:

• Residential group home environment requiring oversight across multiple shifts.
• Regular interruptions, shifting priorities, and after-hours decision-making are standard for this role.
• Occasional physical activity may be required during emergency situations, but this is not a core function of the job.