Front of House Manager

Front of House ManagerPosition SummaryThe Front of House Manager is responsible for leading all front-of-house operations to ensure exceptional guest experiences, efficient service, and a positive team culture. This role oversees daily operations, staffing, scheduling, labor management, training, and guest satisfaction while supporting the overall success and profitability of Kascadia Public House.Key ResponsibilitiesTeam Leadership & Staff DevelopmentRecruit, interview, hire, train, and develop front-of-house team members.Create a positive, professional, and accountable work environment.Conduct regular coaching, performance evaluations, and disciplinary actions when necessary.Lead pre-shift meetings and communicate operational priorities to staff.Foster teamwork between front-of-house and kitchen staff.Scheduling & Labor ManagementCreate and maintain weekly staff schedules.Monitor labor costs and ensure labor goals are met.Adjust staffing levels based on business volume, events, and seasonality.Manage employee availability, time-off requests, and shift coverage.Guest ExperienceEnsure every guest receives friendly, attentive, and efficient service.Address guest concerns and complaints promptly and professionally.Maintain a visible presence on the floor during peak business hours.Build relationships with regular guests and contribute to a welcoming community atmosphere.Daily OperationsOversee opening, closing, and daily operational procedures.Ensure compliance with all health, safety, liquor, and company regulations.Maintain cleanliness and organization throughout all guest-facing areas.Monitor service standards and ensure consistency across all shifts.Bar Operations & Beverage ProgramOversee all bar staff, including hiring, training, scheduling, coaching, and performance management.Ensure compliance with all liquor laws, company policies, and responsible alcohol service standards.Maintain consistency in beverage quality, presentation, and guest experience.Monitor beverage costs, inventory levels, waste, and product usage.Collaborate with ownership on beverage menu development, pricing, seasonal offerings, and promotions.Train staff on new products, cocktails, beer selections, and upselling opportunities.Foster a positive and professional bar culture that aligns with Kascadia's hospitality standards.Menu Development & Seasonal ProgrammingCollaborate with ownership and kitchen leadership to develop and execute seasonal menu updates and rotations.Assist in planning and launching new food and beverage offerings.Coordinate staff training to ensure team members are knowledgeable about menu changes, ingredients, allergens, and guest recommendations.Gather and communicate guest feedback regarding menu offerings and service trends.Support promotional events, limited-time features, and seasonal specials.Ensure smooth implementation of menu changes while maintaining service efficiency and guest satisfaction.Financial & Administrative ResponsibilitiesAssist with budgeting and cost-control initiatives.Monitor sales performance and key operational metrics.Manage cash handling procedures and ensure accurate daily reporting.Control waste and support inventory management efforts.Assist ownership with special projects, promotions, and operational improvements.Events & Community EngagementSupport special events, live entertainment, promotions, and community activities.Coordinate staffing and operational needs for large parties and events.Help create memorable experiences that strengthen guest loyalty and drive repeat business.QualificationsPrevious restaurant, bar, or hospitality management experience preferred.Strong leadership, communication, and conflict-resolution skills.Ability to work nights, weekends, holidays, and special events as needed.Experience with scheduling software, POS systems, and labor management.Strong organizational skills and attention to detail.Ability to thrive in a fast-paced environment while maintaining high service standards.Physical RequirementsAbility to stand and walk for extended periods.Ability to lift up to 50 pounds.Ability to work in a busy restaurant environment.Success MeasuresGuest satisfaction and positive reviews.Achievement of labor and operational goals.Staff retention and team development.Consistent execution of service standards.Growth in sales and guest loyalty.At Kascadia Public House, we believe great hospitality starts with great people. Our Front of House Manager plays a critical role in creating an outstanding experience for both guests and team members while helping drive the continued success of our business. #J-18808-Ljbffr Kascadia Brewery and Public House