Concessions Manager

Overview Reporting to the Concessions General Manager, responsible for all shift management for multiple food service operations of facilities and to assist the General Manager in all aspects of the management of the unit. Responsibilities Shift management for multiple food service operations and facilities. Assist in all aspects of management of the unit. Ensure adherence to health and safety standards. Develop work schedules and assign staff. Assist with various operational aspects of the units. Ensure quality customer service and attention to detail. Manage a team of professional and support staff. Other duties as assigned. Physical Demands This is an essential position and the incumbent must report to work when the campus is closed due to weather or other emergency situations. Must be able to work a variable schedule including weekends, nights, evenings, and holidays. Annual leave will not be granted for specific periods including the weeks preceding and right after the start of each semester, Football Weekends, Maryland Day, Family Weekend or special events including but not limited to OM. Must have the manual dexterity to operate equipment with or without accommodation and to lift up to 15 pounds regularly. The University of Maryland is a non-smoking campus. Must be able to lift 40 pounds on a regular basis and up to 75 pounds occasionally and stand, walk and work on feet for long periods of time. Must be able to work in extreme weather, humidity and temperature conditions including regularly working between 40 degrees and 90 degrees for extended periods and, from 15 below zero degrees to 40 degrees and from 90 degrees to 110 degrees for short periods of time. Preferences Special event food and beverage experience (including alcoholic and non-alcoholic), preferably in a public university with a Division 1 Athletic Program. Experience working with NPO and groups in a concessions environment. CCM or UCMT Certification preferred. Experience driving a truck of over 10,001 pounds but less than 26,000 pounds preferred. Strong knowledge of high volume food service operations and restaurant and food service trends. Outstanding leadership, guest service, hospitality, and oral and written communication skills. Ability to lead and motivate a diverse work team at multiple locations. Skills and knowledge of food production and service, ordering food, beverages and supplies inventory control, food safety and cost controls, and knowledge of HR policies and laws. Ability to operate computers and use food production inventory, HR software and POS systems. Outstanding interpersonal skills and ability to recruit Non-Profit Groups; ability to perform basic food service and safety training. Thorough knowledge of staff scheduling, cost control and inventory control. Strong knowledge of the principles of food production, cooking and preparation; food service marketing; and environmental best practices. Strong knowledge of both front-of-house and back-of-house operations. Proven track record of outstanding guest service. Licenses / Certifications Must have or obtain a driver’s license valid in Maryland with less than 5 points. Must have or obtain a Prince George’s County Maryland Health Department Food Service Manager Certification and TIPS (or equivalent) and State of Maryland Fire Marshal approved crowd management certification. All must be obtained within 90 days of hire and maintained throughout employment. After the job offer, but before hire, must pass a DOT physical and Drug Test arranged by the University and be able to maintain the DOT physical certification and pass random drug testing throughout employment. Must become a certified TIPS (or other alcoholic beverage server awareness class) Trainer approved by the Comptroller of Maryland within 180 days of hire. Minimum Qualifications Education: Bachelor’s degree from an accredited college or university. Experience: Three (3) years of experience in restaurants, concessions, catering or food service management. One (1) year leading or supervising professional staff. Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education. Knowledge, Skills & Abilities Knowledge of the principles and procedures of high volume food service operations and of restaurant and food service trends. Knowledge of human resources policies and procedures, and federal, state, and other applicable human resources related laws, rules, regulations, and ordinances. Skill in oral and written communication. Skill in the use of Microsoft Office and Google Workspace products. Ability to interpret and apply policies, procedures, regulations, and laws. Ability to multitask while demonstrating a commitment to customer service. Additional Job Details Required Application Materials: Cover Letter and Resume Best Consideration Date: March 2, 2026 Posting Close Date: N/A Job Risks Not Applicable to This Position No For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website. Department VPSA-DS-Concessions Worker Sub-Type Staff Regular Salary Range $64,800 - $77,760 Benefits Summary For more information on Regular Exempt benefits, select this link. Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed. The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment. EEO & Equal Opportunity The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy. 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