Administrator - Data & Performance (Dir. of Comm. Services)

Administrator - Data & Performance (Dir. of Comm. Services) Memphis, TN, United States Job Description Position Summary The Administrator of Data and Performance is responsible for overseeing data management, performance reporting, contract oversight, and grant administration for the Division of Community Services. This role ensures data integrity, supports strategic decision making and manages key operational initiatives. This position also collaborates with leadership, government agencies and community partners to enhance accountability, transparency and service delivery across the division. Pay Grade: 59 Salary Commensurate with Experience and Education Minimum Qualifications Seven (7) or more years’ experience in data analysis, performance management, grant administration and/or contract management; AND Bachelor’s degree from an accredited college or university in Public Administration, Business Administration, Finance, Data Analytics or a related field Experience in public sector or nonprofit environment preferred; OR An equivalent combination of related education and/or experience. PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities Leads division-wide data collection, validation analysis and reporting for all agencies within the Division of Community Services. Serves as key advisor to leadership on performance trends, operational risks and strategic opportunities. Manages database and local spreadsheets used for case management and operational reporting. Designs and develops reports utilizing agency systems and custom report building tools. Oversees and maintains backend data systems supporting forms and reporting processes. Ensures data accuracy, integrity and consistency through ongoing quality assurance and process improvements. Establishes consensus for standardized data definitions and reporting methodologies to promote alignment across agencies. Collaborates with administrators, directors, and managers to enhance data governance and improve reporting processes. Provides analytical insights and performance metrics to support executive decision making. Manages the full life cycle of assigned contracts and grants, including solicitation, application development, budgeting, submission and programmatic compliance. Responds to data requests from leadership, the Mayor’s office, Commissioners, Community partners and Grantors. Provides direct supervision to support staff. KSAs Strong ability to analyze and problem-solving skills. Advanced knowledge in Microsoft Excel, including pivot tables and data analysis. Experience with databases, dashboards, and data reporting tools. Knowledge of data governance, quality assurance, and performance measurements. Knowledge of programmatic processes and grant administration and compliance requirements. Knowledge of government procurement and contract management processes. Ability to interpret complex data and present findings clearly. Strong ability to project management and organizational skills. Excellent written, verbal and presentation skills. Ability to collaborate effectively across all levels. High level of accuracy, discretion and attention to detail. Physical Requirements: Prolong periods of working at a computer, including viewing monitors Special Requirements Occasional attendance at off-site meeting locations, public hearings and commission sessions Disclaimer This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. Shelby County Resident Disclaimer All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department. Job Info Job Identification 260370 Job Category General Business Management Posting Date 04/29/2026, 05:01 PM Apply Before 05/30/2026, 04:59 AM Job Schedule Full time Job Shift Day Locations Memphis, TN, United States Grant Funded Not Grant Funded Requisition Category Appointed Salary (Annual/Hourly) Salary Commensurate w/Education & Experience #J-18808-Ljbffr Develop901 Project Locator