Clinic Operations Manager

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

Position Overview 
Clinic Manager — Ellie Mental Health
The Clinic Operations Manager is responsible for supporting the Clinic Director with performance and operations of the clinic and staff.The Clinic Operations Manager supports the Clinic Director in managing staff performance, hires and recruits clinical staff to meet staffing expectation and clinical revenue needs, supports in training and ongoing developmental support, helps in the development and sustaining of relationships with referral partners, and provides ongoing administrative and clinical oversight in the absence of the Clinic Director.   The Clinic Manager works collaboratively with their Clinic Director.

Required Skills/Abilities 

• Bachelor's Degree or higher education.
• Fluency in Spanish is required.
• Strong leadership, problem-solving, and executive skill sets. 
• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills. 
• Excellent organizational skills and attention to detail. 
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines. 
• Ability to function well in a high-paced and changing environment. 
• Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams. 
• Adept at learning and navigating Electronic Health Record systems. 

Reporting & Supervision 

• Clinic Manager reports to Clinic Director 
• All clinic therapists report to Clinic Director. 

Tasks & Responsibilities 
Hiring, Training, and Staff Management 

• Supports in the hiring process for all therapists at their clinic. 
• Provides training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed. 
• Assess ongoing development and training needs and conduct ongoing training as needed.
• Hold staff compassionately accountable to meeting performance expectations.
• Supports in the management of basic clinic Human Resource tasks

Clinic Oversight

• Provide training, staff development, and administrative oversight to support the functioning of the clinic.
• Collaborate with Clinic Director (as needed) to implement strategies for fiscal and clinical efficiency. 
• Monitor and manage clinic office schedules and office supplies in the absence, and/or from the direction of, the Clinic Director.
• Provide timely response to concerns raised by clients, clinicians, or external stakeholders. 

Clinic Outreach, Marketing, and Networking

• Support in community outreach and engagement efforts.
• Collaborate with community partners to increase referral input for clinic outcomes.
• Collaborate with Clinic Director and Clinic Staff to plan and execute outreach efforts and events.

Organizational Leadership 

• Collaborate with Clinic Director to implement all required clinic policies and procedures 
• Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with Clinic Director

Other Duties as Assigned

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a “Ellie Mental Health”, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.