Observability - Hosted Services - Software Engineer (Go, AWS/GCP) (Boston)

Observability - Hosted Services - Software Engineer (Go, AWS/GCP)

ElasticRun 18 March 2025

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What Is The Role

The Observability team is in charge of developing solutions that focus on application developers and engineers that run infrastructure and services supporting these applications. Elasticsearch is an efficient datastore for logs, metrics, and application traces, supporting the three pillars of observability. The Observability team builds and maintains solutions that make getting insights from this data turnkey and efficient, such as our APM, Infrastructure Monitoring, Logs, and Uptime solutions. We are creating an end-to-end experience for our users: data collection, efficient storage in Elasticsearch, data visualization, and finally what actions do we take on the insights from the data.

As a Software Engineer, you will be part of the Hosted Services team and work with your peers, Product Management and Technical Leadership to make our Observability product the best in class! This team empowers our users to monitor their applications running in the Cloud and in Cloud Native environments through various inputs, integrations and managed services. The team is diverse and distributed across the world, and collaborates every day over GitHub, Zoom, and Slack.

What You Will Be Doing

• You will contribute to the team's roadmap execution through backlog issues and bigger projects, and work with product management to define new features and capabilities.
• Write and review code to deliver features efficiently.
• With your team, take care of our products and process to make sure we apply the best standards of quality, performance and efficiency.
• Collaborate with the other teams inside and outside Observability in defining and implementing the end-to-end experience for our Observability products.
• Interact with the community and help them use and love our products.
• Be involved in resolving Elastic customer support issues, ensuring SLAs are met.
• Participate in 24x365 on‑call scheduled rotations with your team.

What You Bring Along

• You have acquired experience working with AWS, GCP, Azure or Cloud Native environments.
• You are comfortable writing software in Go. We are using it regularly but are also encouraged to contribute to the product codebase in Python, Java or Typescript.
• You know how to build and maintain managed services (dev, tests, performance, CI/CD, monitoring, doc...).
• You have excellent verbal and written communication skills, and you are an amazing teammate with strong analytical, problem solving, debugging and troubleshooting skills, with ability to work in a distributed team.
• You’ve been in an SRE role or have SRE knowledge, which gives you an extra care of what data we should collect, how we should display it, and how our users could have the best of it.
• You stay aware of the trends of the Open Source world and the Observability market.

Additional Information – We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive Pay & Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Increase your impact – We match up to $2000 (or local currency equivalent) for financial donations and services.
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with minimum of 16 weeks of parental leave.

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email View email address on apply.placed-app.com. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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How to Apply

Interested in this position? Please submit your resume and cover letter through the application portal.