Shift Lead

Shift Lead - Retail Cafe - Laguna BeachThe Shift Lead is responsible for assisting the store manager in leading the Baristas to deliver an exceptional experience to every customer in our retail cafés, including providing the utmost in hospitality and kindness, consistent high-quality beverages, and specialty coffee knowledge. You are responsible for learning operations and leading the team in the absence of the General Manager. The role requires that you act with integrity and respect, promote an accessible, safe, clean, and healthy work environment, act fiscally responsible, produce quality work, and be ethical and passionate about coffee. We love coffee and want you to love it too.Key Responsibilities:Share passion for coffee and knowledge of specialty coffee with customers and employeesLeads team in preparing and serving the highest quality handcrafted beveragesProvides regular coaching and feedback to team members on drink qualityLeads the team in sharing product knowledgePlan and execute the deployment of staffAble to remain calm, professional, patient, kind, and productive in all situationsLeads and helps with store cleaning, stocking, and organizingEnsure and uphold store cleanliness, organization, and food safetyAlways act responsibly in protecting the store assets and facilities by ensuring compliance with Equator Coffees policies and proceduresCommunicates efficiently with the Store Manager on concerns such as employee engagement, work performance, customer feedback, and areas to improveWork with the Store Manager to perform inventory control tasksYou will be the ideal model for teamworkAble to make decisions in the best interest of the customer as well as problem-solve in the absence of the managerContribute to store goals for achieving sales and improving profitsWill be responsible for the opening and closing of the cafeDemonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator CoffeesQualifications and Requirements:Kind, welcoming, and patient even amid multi-taskingCoffee experience preferredRetail and/or customer service experience requiredDemonstrates a passion for coffee and teaAble to make customers the priorityCan provide ongoing positive and constructive feedback with easeCurious to learn and gain knowledge and apply it to daily interactionsIs a Team PlayerCapability to interface and maintain effective relationships with co-workers and customersCash handling skillsThe employee must occasionally lift and/or move up to 25 pounds.At times, may be required to work more than 40 hours per week to perform the essential duties of the positionHigh School Diploma or General Education Degree (GED)Able to work agreed-upon full-time or part-time hours that include early mornings, evenings, weekends, and/or holidaysMaintains a current state-issued Food Handler CardFlexibility to work a variable schedule, including early mornings, weekends, and holidays, is strongly preferredMust be 16 years of age or olderCompensation will be commensurate with experience.