Part Time Merchandise Specialist

Part Time Merchandise Specialist

We are recruiting for part-time, game night staff for the Orlando Magic, Osceola Magic, and Orlando Solar Bears. Whether you are a college student, a teacher with a flexible schedule, someone looking to re-enter the workforce, or someone just looking for additional income, our part-time, event roles could be perfect for you.

This role will be responsible for assisting customers at the Kia Center on game nights, with all aspects relating to the Team Shops located throughout the arena. Candidates must have strong customer service skills and be able to work in a busy, dynamic environment. Merchandise Specialist must be able to multi-task and work well with others.

What the position will be responsible for:

• Provide excellent customer service to all patrons on game nights
• Recognize wants and needs of each customer, to ensure a satisfactory shopping experience
• Up-sell specific products to patrons as directed by retail management
• Maintain superior knowledge of entire product line
• Achieve sales, productivity, and incentive goals
• Assist in maintaining the organization and cleanliness of assigned retail area(s)
• Restock key selling items during the game
• Process credit cards for customer transactions utilizing a Point of Sale (POS) system
• Ability to reconcile and appropriately closeout assigned workstation at end of each shift
• Assist customers with using Magic Money within the Orlando Magic App and any technical issue they may have
• Assure protection of company assets while adhering to company loss prevention policies and procedures
• All other duties as assigned.

What is required for the role:

• High school diploma or equivalent required.
• Cash handling and credit card transaction experience required.
• Point of Sale (POS) experience required.
• 1-2 years of retail experience strongly preferred.
• Strong teamwork and team synergy skills strongly preferred.
• Bilingual preferred.

Physical requirements:

• Able to lift up to 25 lbs.
• Able to work 5 to 7 hour shifts while standing.

If this opportunity is a job you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply! All offers of employment are contingent on successful completion of our pre-employment screenings, that will include a background check and may include a drug screen.

The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.