Assistant Manager

Description

GENERAL SUMMARY:

Works in all areas of the retail store under the supervision of the Store Manager and Regional Manager. Works in conjunction with Store Manager to maximize collections, production, sales, salvage, and customer service. The Assistant Retail Store Manager is considered in training to advance to Store Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Retail Operations:

• Assist in management of proper processing and separation of incoming donations, outlet merchandise and salvage goods if applicable.
• Ensure that the assigned store maximizes used goods processing through the proper application of GISVNN techniques: sorting, preparing, and pricing items for sale.
• Ensure that production goals are met or exceeded on a consistent basis.
• Ensure maximum sales performance through proper stock rotation, display, signage, and inventory levels.
• Ensure that store meets or exceeds sales goals on a consistent basis.
• Ensure that store is presenting quality customer service in a timely and courteous manner to all shoppers, donors and employees.
• Assist in affective store operations by opening or closing assigned store as scheduled.
• Assure that proper attention is given to retail floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting room, cash register area, customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors.
• Ensure that doors, odor control, cash registers, vending machines, fire extinguishers, and restrooms are in proper working order.
• Assist in maintaining the appearance of building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assist in maintaining a clean and orderly store processing area, good housekeeping and work environment.
• Ensure store equipment is maintained in proper working order.

Asset Protection:

• Keep premises clean and free of safety hazards.
• Ensure that safety procedures are understood and followed by all staff and store employees.
• Ensure all asset protection matters are reported, investigated and corrected in a timely manner.
• Ensure proper operation of store security including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.
• Ensure proper cash handling, enforcement of cash register procedures and submission of required reports.
• Miscellaneous Duties
• Assist the Store Manager in hiring, training, evaluating and managing store personnel so as to provide an efficient and effective work force.
• Maintain positive morale of work force.
• Ensure that store reports, personnel status changes and rehabilitation information are communicated accurately and in a timely manner.
• Effectively manage the assigned store to ensure proper adherence by store staff to policies and procedures.

• Ensure proper utilization of recommendations by Human Resources (HR) to effectively maintain personnel discipline.
• Other related duties as assigned.

Requirements

QUALIFICATIONS:

• High School Graduate.
• Sufficient knowledge of bookkeeping and accounting to maintain simple store records.
• Minimum three years’ experience in retail field, and one year in a supervisory capacity, or college graduate.
• Must exhibit a high level of integrity and business ethics.
• Must be 18 years of age or older.
• Must meet qualitative and quantitative performance standards as established by the company.
• DOT Strength Classification: Medium.
• Must have reliable transportation.
• Must pass drug screening and criminal background check.
• Must not present a direct threat of safety and health to self, others or property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug use, moral turpitude or predatory behavior in conflict with the functions listed within this job description.
• Must immediately inform Supervisor of any arrests and/or convictions that occur while employed at Goodwill.
• Must provide proof of identification and eligibility to work in the United States.
• Able to perform the duties of the job description with or without reasonable accommodation.

POSITIONS SUPERVISED:

Clerk Processors and staff as assigned.

POSITION INFORMATION:

This position is a full time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Paid Holidays, Vacation and Sick Leave. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc.

WORK CONDITIONS/HAZARDS:

• Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
• Requires a high level of adaptability and flexibility. Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.
• Field of work includes production area, and store showroom.
• Assistant Retail Store Managers are subject to transfer to other locations within the GISVNN system.

This job description does not cover all the activities, duties or responsibilities required of this role. Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Offers of employment may be contingent on satisfactory results of a criminal history background check and drug test.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA).