BUSINESS OFFICE MANAGER

Business Office Operations Manager

Legent Health is looking for a Business Office Operations Manager to join our team. We seek talented partners transforming healthcare, one patient at a time.

Minimum Requirements

• High School Diploma or GED required.

• Associates degree preferred.

• May substitute an Associate's degree with four (4) years of relevant experience.

• Two (2) years of Business supervisor experience.

• Minimum one-year consumer collection experience in a high call volume.

• Medical Collections experience.

• Customer Service, experience in a high call volume.

• Computer experience required in windows, spreadsheet, word processing, and EHR.

Compensation and Benefits

• COMPETITIVE PAY
• VISION
• MEDICAL
• DENTAL
• PTO Accrued
• 401K

Position Summary

The Business Office Manager is responsible for the daily operations and strategic management of all financial and administrative activities. This role involves overseeing financial case clearance, optimizing OR block schedules, collaborating with the clinical and materials management teams, and ensuring efficient functioning of administrative departments. A commitment to high-level service for physician offices and continuous financial oversight is essential.

Position Responsibilities

· Financial Case Clearance & Analysis: Conduct financial case clearances by analyzing the costs associated with implants, supplies, and expected revenue per case. Work with implant vendors to ensure quotes are within contract pricing or within financially feasible parameters for the ASC.

· Materials Management Collaboration: Work closely with the materials management department to review implant and supply quotes. Ensure that pricing aligns with agreed contracts or fits within the financial goals of the ASC.

· Physician Office Relations: Provide exceptional service to physician offices by addressing escalated issues promptly. Maintain open communication channels to resolve any concerns related to scheduling, billing, or administrative tasks.

· Revenue Cycle Coordination: Meet weekly with the CEO/DON and Revenue Cycle team to review case financials, identify discrepancies such as miscodes or underpayments, and implement corrective actions.

· Operational Oversight: Ensure that day-to-day operations of the business office run smoothly. This includes daily check-ins with scheduling, HIM and patient access departments addressing staff concerns, and maintaining high levels of operational efficiency.

· Risk Mitigation: Identify potential financial or operational risks and implement mitigation strategies to minimize the impact on the surgical center.

· Patient Satisfaction Initiatives: Implement processes to increase transparency around patient billing and out-of-pocket expenses, helping to improve overall patient satisfaction scores.

· Financial Reporting & Meetings: Review and analyze surgical case financials to monitor performance. Prepare quarterly reports to present to senior management, outlining key insights and recommendations for financial improvements.

· Continuous Improvement: Identify opportunities to improve workflow, reduce costs, and increase the overall profitability of the ASC through strategic planning and process improvement initiatives.

Legent Health provides services throughout the Texas and Florida areas to include but not limited to San Antonio, Austin, Plano, Carrollton, Frisco, Houston, Conroe, Tomball, Corpus Christi, and Delray Beach.

Legent Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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