Automotive Service Advisor

Role Overview: The Sales & Service Advisor serves as the primary contact for customers, assisting them in understanding vehicle needs, recommending solutions, and ensuring a professional service experience. This role involves greeting customers courteously both in person and via phone listening to and documenting customer concerns inspecting vehicles and referencing service history recommending appropriate services and communicating additional technician suggestions providing accurate quotes and updates throughout the service process processing transactions, reviewing inspections, and explaining warranties conducting follow-up calls to ensure customer satisfaction tracking returns and warranty parts, and performing other duties as assigned. Qualifications & Skills: Candidates should have a High School Diploma or equivalent, be at least 18 years old, possess a valid driver’s license, and demonstrate professionalism in a process-driven environment. Prior experience as a Service Advisor is preferred but not mandatory. The role requires excellent communication, customer service, problem-solving, and team collaboration skills, with the ability to work a minimum of five days, including Saturday. #J-18808-Ljbffr