Community Operations Specialist

Job Description

Job Description

About The Institutes

Located in beautiful Malvern, Pennsylvania, The Institutes® are a not-for-profit comprised of diverse affiliates that educate, elevate, and connect people in the essential disciplines of risk management and insurance. Through products and services offered by our nearly 20 affiliated business units, people and organizations are empowered to help those in need with a focus on understanding, predicting, and preventing losses to create a more resilient world.

Additionally, we understand the importance of work-life balance—in 2026 Philly.com named us a Top Workplace for the eleventh year and USA Today named us a USA Top Workplace for the fourth year. We provide excellent benefits and a friendly, team-focused work environment to drive employee engagement.

Community Operations Specialist

The Institutes’ RiskStream Collaborative is a large consortium operating in the P&C and L&A insurance industry, with some of the largest carriers, brokers and reinsurers as members. RiskStream works with member companies, and associate member companies (i.e. industry non-profits, civics, solution providers and collaborating entities), to develop solutions for multiparty business process challenges in the insurance industry. As an industry led non-profit, RiskStream seeks to bring the industry together, to design, build, and adopt new multiparty solutions or spotlight existing solutions that could be beneficial to specific insurance sectors. Leveraging various technologies, like blockchain, confidential computing and AI, RiskStream has made significant progress in creating solutions for multiparty business problems in auto insurance, surety bonds, property, life & annuities and reinsurance.

The Community Operations Specialist position is cross-functional position that will work closely Operations, Products, and Sales teams as well as RiskStream Leadership to form a general strategy for community engagement and customer-facing operations. While the technical operations team focuses on operational elements related to technology itself, community operations focuses on industry engagement; ensuring member and non-member insurance organizations remain engaged with various RiskStream offerings, leading to improved consortium participation and retention.  The role will involve program and project management across areas of business development, member-led governance, finance and budgets, contracts and events. The role will include working as a liaison between business units to align on community engagement initiatives.

What You’ll Do:

1. Support Sales, Leadership and Products staff in engaging with member companies and associate member companies.
2. Support RiskStream leadership and The Institutes Legal Counsel in assessing and managing the department’s member-facing legal contracts and documentation. 
3. Work with Technical Operations and RiskStream leadership to monitor budget and participate in financial forecasting with other parties.
4. Monitor and facilitate membership collections and revenue inflows. Report on membership revenue trends to RiskStream leadership. 
5. Assist Sales, Leadership and Products in retaining consortium membership.
6. Assist with administrative support related to RiskStream governance, and ensuring optimal industry participation in RiskStream governance.
7. Identify opportunities to drive associate membership and help facilitate with research, tracking, outreach, and onboarding of associate members to RiskStream.
8. Helps RiskStream attract new members by working closely with RiskStream staff to document industry related benefits.
9. Performs other duties as assigned.

What We’re Looking For:

1. Bachelor’s degree. 
2. Experience in a business operational or project management role.
3. Experience with enterprise-customer-related projects in a fast-paced environment preferred.

Key Competencies

1. Interpersonal Communication - Ability to interact with all levels within the organization and work in a fast-paced environment with many initiatives.    
2. Ability to document, track, and execute project tasks, milestones, and deadlines.
3. Autonomous problem-solving
4. Project Management
5. Process Improvement
6. Vendor Coordination
7. Analytical - Strong analytical skills to resolve issues and determine effective workflows
8. Ability to work independently to proactively identify company needs/priorities and take initiative to act on those needs 

The Best Part? The Benefits!

To enforce the importance of work-life balance, employees enjoy excellent benefits, including:

• 401(k) plan with company contribution up to 16%
• Generous time off package that includes paid vacation, personal, sick, and holidays
• Paid maternity and parental leave
• Tuition reimbursement
• Medical, dental, vision, and prescription coverage
• On our Malvern campus: Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25-mile walking path!