Victim Services Program Manager

Victim Services Program CoordinatorThe Victim Services Program Manager is responsible for the development and administration of a comprehensive victim services grant funded program that serves Native and non-Native victims of intimate partner domestic violence, dating violence, sexual assault, stalking, and sex trafficking. This position provides leadership, supervision, and support to a team of two Victim Advocates and an Outreach Specialist, ensuring that services are trauma-informed, culturally honoring, and in compliance with applicable federal, state, local, and tribal laws, grant requirements, and confidentiality practices.The position is responsible for a nine-county service area and may require travel to meet with victims or community service agencies, attend meetings or training, and for outreach and awareness activities. While the position is primarily located out of the Manistee office, occasional work from the Muskegon office may be required.Employment Qualifications – Minimum Necessary Qualifications:A Bachelor's degree in social work, sociology, psychology, criminal justice, or other social science or administrative related field; andA Minimum of three years of experience working in victim advocacy, domestic violence/sexual assault; andExperience in direct services, social services, or a related field, including development of service plans, assessment, case management, documentation, and reporting, andAt least one year in a supervisory or management role, andProven experience managing grant-funded programs, including grant writing, reporting, and compliance; andStrong understanding of the Victims of Crime Act (VOCA), Violence Against Women Act (VAWA), Family Violence Prevention and Services Act (FVPSA), and confidentiality best practices for grant funded victim service providers; andExcellent leadership ability, professionalism, ethics and a strong commitment to confidentiality; andStrong written and verbal communication skills including conflict management and crisis de-escalation, highly accurate and detail oriented; andThe possession of a valid Driver's License with the ability to be insured under the company's insurance policy.Duties and Responsibilities:Provide leadership, supervision, and support to program staff, ensuring the delivery of high-quality culturally honoring services to victims.Conduct staff training, case reviews, and professional development to ensure the team is knowledgeable in best practices related to victim advocacy.Oversee all direct service program services such as personal and legal advocacy, safety planning, referrals, emergency and transitional housing, emergency financial assistance, and case management activities.Ensure compliance with the Victims of Crime Act (VOCA), Violence Against Women Act (VAWA), Family Violence Prevention and Services Act (FVPSA), and confidentiality best practices for grant funded victim service providers, including the recommended protection of client records.Ensure victims are informed about the Crime Victim's Rights Act and that their rights are upheld according to federal, state, local, and tribal laws.Manage program budgets and grant funding, including writing, reporting, tracking expenditures, and ensuring compliance with grant requirements.Develop and implement policies and procedures to enhance program effectiveness and service delivery in compliance with grant requirements.Foster relationships with tribal, local, state, and federal agencies to strengthen collaboration and service accessibility.Oversee community outreach efforts to increase awareness of services and resources available to victims.Facilitate the Manistee Domestic Violence and Sexual Assault Response Team (MDVSART) and the Victim Services Program Task Force meetings.Collect, analyze, and report program data to funding agencies and tribal stakeholders.Advocate for policies and initiatives that support the needs of victims within the tribal community.Other duties as assigned by Department Director and/or Department Lead.